New: communicate via messenger
For a quick response, you now have the opportunity to contact us directly by messenger in the Sanitas customer portal app. You’ll find the messenger under “Communication” in the app menu.
Digital vaccination pass
You can access your vaccination record at the touch of a button with the digital vaccination pass. And you can even receive reminders when you’re due for a vaccination.
Keep tabs on your deductible and copayment
Within seconds, you have access to the latest information on your premium, deductible and copayment using our customer portal app.
Submit doctors’ invoices online
No problem with the scan function: simply scan in your doctors’ invoices and send them directly to us. Gone are the days of envelopes, stamps and the walk to the postbox.
Immediate information on cost reimbursement
No more waiting for your account statement – we’ll send you a push notification once your invoice has been reimbursed.
Help locating doctors, hospitals, chemists and generics
If you’re looking for the quickest route to the doctor’s surgery, hospital, chemist or the most affordable generic, the Sanitas customer portal app delivers results within seconds.
Always have your insurance card to hand
With the Sanitas customer portal app, you always have your insurance card to hand thanks to the new shake function. All it takes is a gentle shake to display your insurance card in the Sanitas customer portal app.
Rapid access to help and direct contact to Sanitas are guaranteed: all important telephone numbers can be dialled at the touch of a button.
If you’ve already registered for the customer portal, you can log on to the Sanitas customer portal app using your customer number and customer portal password.
Do you have any questions about the Sanitas customer portal app? You’ll find the most frequently asked questions here: