Already signed up?
If you’ve already signed up for the customer portal, you can log on to the Sanitas customer portal app using your customer number and customer portal password.
Not signed up yet?
You can sign up for the customer portal and Sanitas customer portal app in one go. You’ll receive your personal access details and log-in by post.
The Sanitas customer portal app has been developed and optimised for smartphones.
You need Android version 4.1 or higher to download the app. The Sanitas customer portal app is not compatible with Android tablets. Current version in Google Playstore
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch. The Sanitas customer portal app is optimised for iPhone 5, iPhone 6, and iPhone 6 Plus.
Current version in the App Store
The Sanitas customer portal app is currently not available for Windows smartphones.
You can’t change the language in the Sanitas customer portal app. The Sanitas customer portal app automatically adopts the general language settings of your smartphone.
If a language is not supported, the Sanitas customer portal app is set to German by default.
Here’s how to change the general language settings on a smartphone:
Settings →General →Language & Region
Settings →Language & input →Language
Important: changing the general language settings will change the language for the entire device.
Under “Documents”; on the “Scans” tab, scans that haven’t been sent can be deleted as follows:
Swipe from right to left over the scan entry and press the delete key.
Press and hold the chosen scan until the context menu appears.
To use the full range of the Sanitas customer portal app’s services, the Sanitas customer portal app needs access to various device functions, such as location, gallery and camera.
Benefits with access to device functions:
If you want to use only the basic Sanitas customer portal app functions, you can deactivate authorisations (location, gallery, camera) in your smartphone settings. You’ll still be able to access your personal data such as premiums, invoices and insurance cards.
No, this isn’t possible, because you need an active account for the customer portal to be able to use all the Sanitas customer portal app functions.
Yes, but functionality may be limited.
Direct contact: with the Sanitas customer portal app, you can still contact the medical hotline directly while abroad. Rapid access to help and direct contact to Sanitas are guaranteed: you can dial all important phone numbers at the touch of a button. You don’t have to spend time searching for phone numbers in an emergency. Please note that roaming costs may be charged abroad.
Good to know when you’re abroad
The messenger can be found under “Communication” in the app menu.
You can send text messages, images (jpeg, PNG, TIFF) and PDFs.
No. You use the scan function in the Sanitas customer portal app to send in reclaim vouchers.