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Digital vaccination pass – Frequently asked questions (FAQs)

Digital vaccination pass – Frequently asked questions (FAQs)

What conditions need to be met to use the digital vaccination pass?

The following conditions must be met to use the digital vaccination pass:

 

  • You must be a Sanitas customer.
  • You have your personal vaccination record to hand.
  • You have a smartphone.
  • You're a Sanitas customer portal user.
  • You’ve downloaded the Sanitas customer portal app onto your phone.

How do I activate the vaccination reminders setting?

Select “Services” in the vaccination pass menu. You’ll see the vaccination reminder service in the overview.

Activate the “Vaccination reminders” option. Please note that reminders from this app must also be enabled in the settings of your device.

How can I digitise my existing vaccination record?

Scan in vaccination record

Go to the vaccination pass menu item in the Sanitas customer portal app. Select the “Vaccination record” tab. Tap on the camera symbol on your smartphone screen. Take a photo of your vaccination record. The photo of your vaccination record will be saved to the digital vaccination pass.

Entering vaccinations in the checklist

Make sure you have the paper copy of your personal vaccination record to hand. This lists which vaccinations you’ve already been given. Enter vaccines in the vaccine search to find out which diseases these vaccines protect you against.

Tick the boxes of all the diseases you're immunised against in the checklist of the digital vaccination pass.

Updating your data

Once you’ve activated the vaccination reminder function, you’ll receive reminders when you're due for a vaccination. Rescan the paper copy of your vaccination record and update the checklist every time you receive a new vaccination.

Does the digital vaccination pass replace my paper vaccination record?

No – the digital vaccination pass isn't intended as a replacement for your paper vaccination record. If you receive new vaccinations, your doctor is required to record these on the paper copy of your vaccination record.

The digital vaccination pass is primarily intended as a digital copy of your vaccination record. It enables you to keep track of the latest information on your vaccinations. What’s more, you’ll receive a reminder when you’re due for a vaccination or a booster.

How can I find out my blood group?

Sometimes the blood group is displayed on the front of the vaccination record. Many people, however, simply don’t know their blood group. Your doctor can perform a simple blood test to determine what your blood group is.

I’ve just received a new vaccination. How can I update my vaccination pass?

When scanning your vaccination pass, you can update individual pages. Select the page to be updated and take a photo of the relevant page in your vaccination record to replace it.

Do I have to complete the checklist, or can I just save the vaccination pass?

It’s entirely up to you which functions of the digital vaccination pass you choose to use. You can just scan in your vaccination record and save it. But you can also just complete the checklist or use the vaccination reminder function. The vaccination reminder function works regardless of whether you’ve filled in the checklist or not.

Does it make sense to enter vaccinations in the checklist which, for example, were administered over 50 years ago? Will I then receive reminders for a large number of vaccinations?

The checklist is designed to give you an overview of vaccinations you’ve already been given. You’ll receive reminders for primary vaccinations according to the Swiss vaccination schedule for people in your age group at the current point in time. You won’t receive reminders for previous years.

Can I enter other vaccinations such as a tick vaccine and receive reminders for these?

No. The digital vaccination pass is limited to vaccinations classed as primary according to the Swiss vaccination plan.

What are primary vaccinations according to the Swiss vaccination plan?

The following are classed as primary vaccinations: diphtheria, tetanus, pertussis, haemophilus influenzae type b (Hib), poliomyelitis (IPV), measles, mumps, rubella, hepatitis B (HBV), varicella (VZV), human papillomavirus (HPV) and influenza.Each primary vaccination is administered at a specific age.

More detailed information on primary vaccinations can be found in the factsheets published by the Federal Office of Public Health.

I don’t understand the information in my vaccination record. Can you help?

Your vaccination record lists the names of the vaccinations which you’ve already received. Some vaccines protect against one disease, whereas others may protect against several.

At the top left of the checklist you’ll see a search field called “Vaccine search”. Enter the name here exactly as it's written on your vaccination record. The search results will indicate which diseases this vaccine protects against. You can then tick the relevant diseases in your checklist.

I activated the vaccination reminder function. Why haven’t I received any reminders for over six months?

If you haven't received any reminders, you aren’t due for any primary vaccinations according to the Swiss vaccination schedule. Many vaccinations are administered in childhood, which means you’re already immunised against the relevant diseases. Some vaccinations are even designed to offer lifelong immunity. This means you're unlikely to receive many reminders once you reach adulthood.

I’ve recently been administered with a vaccination which I should have received a long time ago. Can I still tick the relevant vaccine in the checklist now?

Yes. Tick the box in the checklist next to the age at which you received the vaccination.

Why am I receiving vaccination reminders?

You’re receiving vaccination reminders as push notifications because you’ve activated the vaccination reminder function. You’ll find the setting in the overview of your digital vaccination pass.

I’ve received a vaccination reminder. What do I do now?

You’ve been sent a vaccination reminder because according to the Swiss vaccination schedule, people in your age group are designated for a primary vaccination. Please contact your doctor to arrange an appointment for this vaccination.

need more information about a recommended vaccination. What am I being vaccinated against?

More detailed information on vaccinations and recommended vaccinations can be found on the website of the Federal Office of Public Health.

Is my vaccination data stored by Sanitas, and if so, what happens to it?

Sanitas merely provides the infrastructure for data storage. Your vaccination data will not be passed on to third parties or used for medical purposes or case assessment, and will not be made accessible to Sanitas employees.

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