Career kick-off with Customer Service | Sanitas health insurance
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Discover the world of Sanitas Customer Service

Customer Service

Sanitas offers its customer advisors a supportive training programme and wide-ranging career opportunities – within customer service itself, in connection with customer service, or in interdisciplinary areas. You get to add exciting extra tasks to your job profile and expand your area of responsibility over time:


  • Supporting and coaching new team members
  • Acting as a qualified instructor to our trainees
  • Holding internal courses
  • Supporting external sales team

Systems, projects and management

  • Super user for one of our digital applications
  • Collaboration in diverse projects
  • Deputy team leader

Success stories

A job with Sanitas Customer Service is varied and offers great prospects for the future. Or in Laura’s words: “The world’s your oyster!” A few examples of Sanitas employees who have already climbed the career ladder:

Mirjam – Underwriter B2C

“I’m always motivated to work dynamically towards specific goals.”

Sanitas career path
2018 Underwriter B2C
2012 Insurance Manager Projects/Segments at Head Office in Zurich
2008 Customer Advisor in Winterthur

Laura – Head of External Sales, Central Region and Ticino

“The world’s your oyster! Sanitas have shown that they don’t make empty promises – they really mean what they say”.

Sanitas career path
2017 Head of External Sales, Central Region and Ticino
2016 Team Leader Insurance Compact, Bern
2014 Insurance Compact, Bern
2014 Temporary deployment, Insurance Officer Compact, Bern

Stefania – Customer Experience Manager

“It’s the journey that counts.”

Sanitas career path
2016 Customer Experience Manager at Head Office in Zurich
2014 Deputy Team Leader Insurance, Bern
2013 Insurance Officer, Bern
2011 Customer Support, Bern
2009 Temporary deployment, Insurance Officer Compact, Bern

Nemanja – Contact Centre Trainer

“I’ve met people who believe in me.”

Sanitas career path
2017 Contact Centre Trainer
2016 Worked in insurance outside Sanitas
2015 Deputy Group Leader Customer Service Preference / Customer Advisor
Preference, Bern
2014 Customer Service and Sales Specialist / Customer Advisor Preference,
2008 Customer Advisor Preference, Bern

Blanca – Health Insurance Advisor, Eastern Region

“I’m excited to work for a company like Sanitas and to be given the opportunity for permanent development.”

Sanitas career path
2014 Health Insurance Advisor, Eastern Region
2012 Customer Advisor, Winterthur

Peter – former Head of Preference & Compact

“There are always new opportunities at Sanitas”.

Career path at and after Sanitas
2018 Head of Customer Division at innova Versicherungen AG
2016 Head of Preference & Compact, Bern
2012 Head of Preference, Bern
2011 Head of Customer Service Switzerland
2010 Head of Operations Head Office
2005 Head of Service Centre Bern
2003 Department Manager Insurance
1999 Team leader Insurance, Bern
1996 Insurance Officer and Customer Service Advisor, Bern
1994 Commercial Trainee, Bern