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Third place in comparis survey

14 july 2022

Customer satisfaction is a top priority for Sanitas. We are committed to delivering innovative, digital solutions to make access to healthcare as easy as possible for our customers.


And we are definitely on the right track, with Sanitas once again faring well in this year’s customer satisfaction survey and ranking among the top health insurers in Switzerland.

The overall score of 5.0 is based on the following ratings:

  1. Value for money: 4.8
  2. Benefits: quality and service: 5.1
  3. Information, communication and transparency: 5.1
  4. Convenience of touchpoints and contacts: 5.1
  5. Innovation: 4.4
  6. Overall satisfaction: 5.1

We’re delighted with this positive result and would like to thank our customers for placing their trust in us.

You can find more information on the survey at