1st place in Comparis survey

8 June 2023

Customer satisfaction is a top priority for Sanitas. We are committed to delivering innovative, digital solutions to make access to healthcare as easy as possible for our customers. And the hard work certainly seems to be paying off! In this year’s comparis.ch customer satisfaction survey, Sanitas achieved first place, making it one of the best health insurers in Switzerland.

The overall score of 5.2 is based on the following ratings:

  1. Value for money: 5.1
  2. Benefits: quality and service: 5.2
  3. Information, communication and transparency: 5.2
  4. Convenience of touchpoints and contacts: 5.2
  5. Overall satisfaction: 5.2

We’re delighted with this excellent result and would like to thank our customers for placing their trust in us.

Detailed survey results can be found at comparis.ch.

Over 800,000 satisfied customers

Top ranking

62% of Sanitas customers said they were “very happy” according to the representative survey by consumer magazine K-Tipp.

A top spot

Innovative products and transparent customer service: our hard work is paying off, Sanitas scores top spot in the bonus.ch customer satisfaction survey. 

1st place in Comparis survey

Our customers have again rated Sanitas as one of the best health insurers in Switzerland in 2024. This is the result of the latest customer satisfaction survey on comparis.ch.