FAQs | Sanitas health insurance

Sanitas Active app FAQs

Sanitas Active app FAQs

Check out our explanatory videos for step-by-step instructions and your Active app will be ready to use in next to no time.

1. Sign up:

2. Confirm your identity using your Sanitas customer portal login to use the bonus system:

3. Connect the app to your fitness tracker:

Your daily target is set automatically by the system based on your previous activities. It is a realistic target that you should be able to achieve by improving your fitness step by step.

The activity score is an individual target based on your daily exercise habits. It includes steps taken, kilometres cycled and minutes swum.

A coin is credited to your activity account when you reach a daily target. You can use this credit to redeem vouchers.

We set you a challenge. If you accept the challenge, you get double the benefits: You receive coins for completing an activity as normal, but you get an additional reward for completing the challenge.

You can choose a voucher that you want to work towards. Once you’ve earned enough coins, you can redeem the voucher. The voucher is activated and the code displayed can be redeemed in our partner company’s online shop.

The code can only be used once.


myClubs offers Switzerland’s most flexible sports membership plan. Members can book courses and other sports offers online with over 250 sports partners in various townsand cities across Switzerland.


m-way offers the largest selection of electric bikes in Switzerland as well as 30,000 parts and accessories. The products are available online at m-way.ch and in 28 high street stores.


Farmy is the online farmer’s market for regional and organic products.


digitec is Switzerland’s online market leader for IT, consumer electronics and telecommunications.


PluSport is the umbrella organisation for disabled sport in Switzerland. It supports people with disabilities at all sporting levels from popular to professional sport.  


myClubs vouchers can be redeemed individually at myclubs.com after signing up and logging in. One voucher is worth one training session.


m-way vouchers can only be redeemed online at m-way.ch Vouchers can be accumulated. 


You can activate this amount in your account at farmy.ch. When you place an order for at least CHF 50, you can enter the coupon code under “Account balance”. Vouchers can be used in conjunction with other offers.


You can redeem the voucher at digitec.ch once you’ve selected your payment option. Vouchers can be used in conjunction with other offers.


Sanitas donates your redeemed coins to the value of CHF 10 directly to PluSport. You don’t need to do anything else. Thank you for your donation!

The app lists the compatible fitness trackers and guides you through the connection process. You can add additional trackers or change the data source at any time under Settings/Data sources. If you want to track cycling activities with the Health Kit, you need an additional app such as Strava. You’ll find a comprehensive list of compatible devices here.

You can activate or deactivate notifications under Settings/Notifications. We recommend that you keep the push notifications activated to keep up-to-date with new challenges and your daily targets.

If you record your activities with the motion sensor in your smartphone then you have to have your smartphone on you. However, if you use a wearable device (wristband tracker), you don’t have to carry your smartphone, but you do have to synchronise the data with your smartphone afterwards.

The app does not always have to be open or connected to the internet. Data can be collected offline. As soon as your smartphone has an internet connection, your exercise data will be synchronised. Data can be synced for up to a maximum of 7 days.

Your fitness data will be stored until you delete it.

Yes, we use this data to offer you preventive advice in health matters at an early stage and to tailor our products and services to your individual needs.

You can delete your data at any time under Settings. Important: when you delete your data, your entire profile will be deleted and you will have to register again if you want to use the Sanitas Active app in the future.

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