MED_SEN_proofpoint_039_15_Sanitas_932_P_RGB.jpg

Sanitas Compact – Additional services for families

Sanitas Compact – Additional services for families

Arrange an emergency nanny for free

Is your child ill and not able to go to kindergarten or school? Are you unable to stay at home to look after them? We have a quick and efficient solution:

In collaboration with our partner Europ Assistance, we offer a free emergency nanny referral service. All you pay is the cost of care provided by an experienced emergency nanny. Compact customers benefit from a special reduced rate.

There’s only one condition: the child requiring care must be insured with Sanitas Compact.

How to book an emergency nanny

  1. Make sure you have your child’s Sanitas insurance card to hand: you’ll need their insurance number later.

  2. Ring the medical hotline: 0844 111 365
    (available 24/7, 365 days a year from anywhere).

  3. Press 3 during the recorded message for the option Talk with a nanny service.

  4. A telemedicine assistant will take down the details of your case and forward them to a local partner organisation who will contact you as soon as possible to discuss the next steps.

Important:

  • An emergency nanny can be booked for a minimum of four hours and a maximum of two consecutive days.
  • We cover the costs for an emergency nanny referral and all costs which exceed the reduced hourly rate (CHF 30/hour).
  • You only need to cover the costs for the hours you’ve booked.
  • Total costs are billed to you directly by the local service provider. You should settle this invoice and send it to Sanitas Compact. We will reimburse the costs, minus the costs for the nanny’s hourly rate.

Free children’s health hotline

What happens when your child feels unwell during the night and requires medical attention? In partnership with Medgate, our free children’s health hotline offers rapid and uncomplicated support.

Medgate is the Swiss centre for telemedicine and the first port of call for Compact customers in the event of health problems.

Your child must be insured with Sanitas Compact in order to benefit from this service.

How to use the children’s health hotline

  • Make sure you have your child’s Sanitas insurance card to hand: you’ll need their insurance number later.

  • Ring the medical hotline: 0844 111 365
    (available 24/7, 365 days a year from anywhere).

  • Press 2 during the recorded message for the option Talk with a paediatrician.

  • A telemedicine assistant will take down the details of your case and forward them to a paediatrician or doctor with paediatric training who will contact you as soon as possible to discuss the next steps.

Please note: This medical consultation is free of charge. You only pay for the cost of the telephone call (local rate, calls may cost more from a mobile).

Go directly to your child’s doctor

If children under age six have health problems, you are not obliged to consult the medical hotline before taking them to a doctor. If your child is sick, you have a choice:

Either go directly to your child’s doctor or specialist, or call the Medgate medical or children's health hotline for advice.

Sanitas Compact – Streamlined health insurance for uncomplicated people

Sanitas Compact One is an innovative insurance model with binding around-the-clock medical consultation by phone. Compact customers benefit from an attractive premium discount on basic insurance and many other advantages, including easy access to healthcare and attractive services.

MED_SEN_mobile_SANITAS_03586_D3S4184.jpg
Insurance solutions
How Sanitas Compact One works
Legal notice Publication details