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Good marks from Comparis

Customer satisfaction is a top priority for Sanitas. The great efforts we’ve made in this direction have earned us an overall score of 5.2 and third place in the comparis.ch survey.

The survey aims to rate customer satisfaction with Swiss health insurers. The overall score comprises marks for three areas:
 

  • Competence and engagement of staff
  • Claims settlement (clarity of settlement advices, speed of payment, goodwill, etc.)
  • Clarity and comprehensibility of information to customers
     

We’re delighted with our rating and would like to thank our customers for placing their trust in us.

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