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Sanitas Active app FAQs

FAQ Sanitas Active app

Step 1: Sign up

Step 2: Verify your details

Step 3: Connect a fitness tracker

The app lists compatible fitness trackers and guides you through the connection process. You can add additional trackers or change the data source at any time under Settings/Data sources. If you want to track cycling activities with the Health Kit, you need an additional app such as Strava. You’ll find a comprehensive list here

The daily target is calculated on the basis of your personal activity score. The activity score is based on your exercise habits and takes all activities tracked by the app into account: steps (number), cycling (minutes) and swimming (minutes). The app starts with an activity score of 70. This value increases based on your exercise habits and success. You should be able to reach your daily target comfortably, and your target is continually increased.

You receive a virtual coin for every daily target reached. Sometimes we also set a challenge for you. If you accept this challenge, you have twice the benefits: You receive coins as usual for your activity and, if you complete the challenge, you get an additional reward.

Your coins can be exchanged for vouchers to spend in the online shops of our partners. You’ll find all our partner offers in the menu under “Vouchers”. Here you’ll see how many coins you need for a voucher and the monetary value of the voucher.

If you have enough coins in your account, you can redeem them for the selected offer. The voucher will then be activated and a voucher code will be displayed. You also have the option of donating the value of your coins to PluSport.

Plus you can save a partner offer as a favourite. You’ll be sent a message once you’ve collected enough coins for this offer.
 

Our partners and offers:

Partner
Angebot Besonderes
myclubs.com Switzerland’s most flexible sports membership plan: book courses and other sports offers online with over 250 sports providers.
  • A voucher is equivalent to 1 training session and can be redeemed initially by clicking on this link
  • You can redeem several vouchers
  • To activate additional vouchers: please send an email with your code to myclubs
m-way.ch Switzerland’s biggest selection of electric bikes and 30,000 accessories.
  • Vouchers cannot be accumulated in the online shop.
  • You can redeem several vouchers at the same time by sending an email to mway.
farmy.ch The online farmer’s market for regional and organic products.
  • Vouchers can be accumulated.
  • Important: to redeem the code, you have to enter it in your customer account under “Account balance”. Don’t enter it in the voucher code field during the payment process. The reason for this is that voucher codes can’t be accumulated, while credit can.
  • Minimum order of CHF 50
digitec.ch Switzerland’s online market leader for IT, consumer electronics and telecommunications.
  • Redeem voucher during the payment process.
  • Vouchers can be accumulated.
plusport.ch The umbrella organisation for disabled sport in Switzerland supports people with disabilities at all sporting levels from popular to professional sport.
Sanitas donates your redeemed coins to the value of CHF 10 directly to PluSport. You don’t need to do anything else.
hajk.ch Selling outdoor equipment since 1951, hajk supports the Pfadi (scout) initiative in Switzerland, with any profits going towards this organisation.
  • The voucher can be redeemed in the shopping cart or during payment.
  • Vouchers can be accumulated.

You can activate or deactivate push notifications under “Settings/Push Notifications”. We recommend that you keep push notifications activated to stay up-to-date with new challenges and your daily targets.

If you track your activities using your smartphone, you have to have it with you. If you track your activities using a wearable (wristband tracker), you don’t have to have your smartphone with you. The app automatically synchronises the tracked data with the wearable.

Yes, you can also collect exercise data offline. As soon as your smartphone has an internet connection, your data will be synchronised. Data can be synced for up to a maximum of 7 days.

Yes, we use this data to offer you preventive advice in health matters at an early stage and to adjust our offering to better meet your needs.

Your data is deleted as soon as you delete your profile. You can delete your profile in the menu under “Settings”. Your profile will be deleted immediately. You can sign up again for the Active app at any time.