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Top marks from Comparis

Customer satisfaction is a top priority for Sanitas. And our customers appreciate our efforts. With an overall score of 5.2, Sanitas has fared excellently in the category “health insurer” for 2019.

More than 2,100 people took part in the survey, which focused on the service provided by Swiss health insurance companies. The overall score comprises marks for three areas:

  • 5.2 for the competence and engagement of staff
  • 5.2 for claims settlement (clarity of settlement advice, speed of payment, goodwill, etc.)
  • 5.1 for clarity and comprehensibility of information to customers

We’re delighted with this excellent result and would like to thank our customers for placing their trust in us.