Medbase MultiAccess customer service

With Sanitas Medbase MultiAccess you benefit from exclusive customer service. Our experienced advisory team will be happy to help with any questions relating to your health insurance.

The customer service team for Medbase MultiAccess works closely with the Medbase network of experts. If necessary, our advisors can provide solutions quickly or refer you to someone who can help.

Our customer service advisors will be happy to help. Please note the opening hours of our service hotline. If you have a question outside of these opening hours, you can contact us via the messenger or send us a portal message. During the week, we’ll get back to you within one working day. 

Customer service advice hotline

0844 190 190

Monday to Friday:
8 am to 5 pm

Other ways to contact our customer service team

By chat

When you open the Sanitas website, you’ll see a green circle with speech bubbles in the bottom right-hand corner. This is our live chat. You can use this chat function to talk to a customer advisor during opening hours. The chat function can also be found in the Sanitas portal. Send us a message and you’ll receive an answer as soon as possible.

By portal message

In the Sanitas portal you can send us a portal message. This is similar to an email, but messages are encrypted as standard which means your information is more secure.

By email

You can also send an email to: