Customer satisfaction survey: Sanitas takes top spot

9 August 2023

Great success when it comes to customer satisfaction. In the survey conducted by, the comparison portal for western Switzerland, Sanitas has clinched the top spot on the podium with a score of 5.3.

Over 4,700 participants took part in the survey, which took place in June 2023. In addition to the overall score of 5.3, Sanitas fared excellently in the following categories:

  • 5.3 for customer service
  • 5.3 for claims settlements
  • 5.2 for application processing

We’d like to say a big thank you to our customers for the trust they place in us. We will use this top score as motivation to continue making insurance as simple as possible in the future thanks to innovative services and offers.

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