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Data privacy policy, legal information and data security

Important legal information

This website uses cookies. Cookies are small text files that are stored permanently or temporarily on your device when you visit this website. Cookies are used primarily to analyse the use of this website for the purpose of evaluation, continuous improvement and interface personalisation.

You can completely or partially disable cookies in your browser settings at any time. If you choose to disable cookies, you may not be able to use the full functionality of the website.

Data privacy policy, legal information and data security

This data privacy policy explains how Sanitas collects, uses, forwards and discloses (hereinafter summarised under the term “processes”) the personal user data of visitors to this website (hereinafter “users”) and how this is done. The data privacy policy also explains how Sanitas secures the personal data processed and contains further legal information.

The user agrees that Sanitas may process personal data in accordance with the data privacy policy. This policy does not affect statutory or contractual confidentiality obligations to which Sanitas is subject with regard to the user’s personal data. By using or retrieving information or documents from Sanitas’s web pages, users explicitly agree to these terms of use.

Sanitas attaches great importance to data privacy. Customer data is treated in absolute confidence, and is processed in accordance with the applicable data privacy rules.

Data capture and use when visiting Sanitas web pages

Sanitas web pages may be visited without providing any personal data. However, Sanitas uses a web analysis service from Adobe and Google to analyse use of the website. Cookies (text files) stored on the internet user’s computer are used for this purpose. Sanitas uses this internal web analysis service to evaluate individual website usage. This data is then used to compile reports on website activities and deliver other services relating to website and Internet usage, e.g. for customised marketing (for example, retargeting). The user can control cookies using the browser settings. Browser options and usage guidelines can usually be found in the user manual or your browser’s help file. If the user rejects, blocks or disables cookies, this may limit the availability of services offered via the website and parts of the web pages may no longer function properly.

Sanitas collects and saves session and interaction data of website users and from online surveys. This information is used to improve the content and user friendliness of the web pages. Cookies can also be used for this purpose.

Cookies used

Company Category/purpose Provider Address
Data privacy
Adobe Analytics Website analysis
Adobe Systems Inc. 345 Park Avenue,
San Jose
95110-2704, CA, USA
Adobe Audience Manager,
Adobe Test & Target

Adobe Systems Inc.

345 Park Avenue,
San Jose 95110-2704, CA, USA
Google AdWords Conversion, DoubleClick, Google Dynamic Remarketing Advertising
Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Google Analytics Website analysis
Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Mouse tracking m-pathy gmbH Königsbrücker Str. 34,
DE-01099 Dresden
Website performance, website availability
Solarwinds Worldwide LLC 7171 Southwest Parkway,
Bldg 400, Austin, Texas 78735, USA
KuPo Smoope Calls Chat smoope GmbH Pischekstrasse 68
DE-70184 Stuttgart
vee24 Chat Vee24 745 Atlantic Ave., Boston,
MA 02111, USA

Crashlytics is owned by Google and is headquartered in Boston, Massachusetts, USA. One of the company’s areas of expertise is the development and distribution of software analysis tools for crash reporting with reports. These tools are used in the Sanitas apps.

Social media buttons

The Sanitas web pages include functions (plug-ins) provided by third-party providers or social media platforms (Facebook, Twitter, Google+, etc.). These plug-ins enable users to share content in the above social networks. When the user activates the buttons, the plug-ins automatically transmit data, including personal data, to the relevant third-party provider. If the user is logged in to the network of the respective third-party provider at the same time as visiting the website, the provider can assign the visit to the user’s network account. Sanitas has no influence on this process. The social networks’ data protection notices define the purpose and scope of the data collection process and how they further process and use personal data. The data protection notices also provide users with information on their rights and setting options with regard to the protection of privacy.


Sanitas web pages provide links to the websites of other companies. Sanitas offers no guarantee for the information, products, services or other content contained in these websites. Sanitas does not check the content of these websites. Users using links from Sanitas’s web pages to other website do so entirely at their own risk.

Data privacy

The rules governing data processing at Sanitas can be found under this link.

Responsible for data processing:

Sanitas Grundversicherungen AG, Zurich

For questions on the processing of personal data or to request information, please contact the data privacy officer of the Sanitas Group:


Sanitas Grundversicherungen AG
Legal & Compliance
Jägergasse 3
8004 Zurich


Data privacy representative for the Sanitas Group in the EU/EEA

VGS Datenschutzpartner UG
Am Kaiserkai 69
20457 Hamburg


Sanitas Group

The Sanitas Group comprises Sanitas Grundversicherungen AG, Sanitas Privatversicherungen AG and Compact Grundversicherungen AG.

Sanitas Grundversicherungen AG, CHE-110.227.511
Sanitas Privatversicherungen AG, CHE-110.360.593
Compact Grundversicherungen AG, CHE-114.348.220

Domicile address for all companies: Jägergasse 3, 8004 Zurich


Sanitas’s web pages are designed to give people who are interested an overview of Sanitas’s products and services, and do not constitute any offer in the legal sense.


Sanitas prepares, checks and maintains its web pages with all due care and to the best of its knowledge. Nevertheless, Sanitas cannot guarantee that the information, documents and other information provided are complete and free of error.

For binding information you are referred to the relevant application forms and general terms of insurance.


Sanitas shall not be liable for any direct or indirect loss or damage and subsequent loss or damage resulting from the use of its web pages. Sanitas shall likewise not be liable for any direct or indirect loss or damage and subsequent loss or damage resulting from the use of links provided on its web pages. Sanitas provides no guarantee that the information, software and other components provided on its web pages will function and are free of viruses.

Sanitas reserves the right to interrupt provision of the service at any time if security risks are identified, and accepts no liability for any resultant loss or damage.


The entire contents of Sanitas’s web pages are copyrighted. Parts of the website may be downloaded or printed provided that legally protected terms are not removed. Use of part or all of the content of our web pages in electronic, written or other form for public and/or commercial purposes is permitted only with the prior written consent of Sanitas. Consent to use the Sanitas web pages does not constitute the granting or transfer of any copyright.

Data security/disclosure

Confidential, personal data sent online to Sanitas via forms and the premium calculator on is transmitted in encrypted form, and cannot be viewed by third parties. Customer information is stored in databases, some of which are run by partners of Sanitas. These partners are fully subject to the relevant data protection legislation and are not authorised to make further use of these data in any form.

Sanitas reserves the right to forward personal data to government and supervisory authorities and, within the scope of this data privacy policy, to analysis service providers. In doing so Sanitas complies fully with the applicable regulations, legislation and any legal or official requirements.

Information on personal data processed / right to revoke

Persons whose personal data is processed within the scope of this data privacy policy have the right to:

• Receive information on whether and if so which personal data Sanitas stores (categories of data, recipient or categories of recipient, retention period of the personal data or criteria for determining the retention period);

•  Receive a copy of the personal data;

•  Request the correction of personal data in the event of errors;

• Request the deletion of personal data;

• Impose limitations with regard to the personal data processed;

• Object to the processing of personal data, in particular for the purpose of direct marketing.

The above rights may be denied or restricted if the interests, rights and freedoms of third parties prevail or if the processing serves to assert, exercise or defend Sanitas’s legal claims.

Inquiries regarding the processing of personal data and the revocation of consent should be addressed to the Sanitas data privacy officer.

Normal emails

Normal emails sent to Sanitas are not encrypted.

Sanitas expressly draws attention to the fact that using normal emails to send unencrypted data is neither secure nor a suitable way of sending personal or other confidential data.

If visitors send personal information by email without appropriate protection, they should be aware that unauthorised third parties could access this information and thus gather, use or even falsify data without their consent. Further, under certain circumstances personal data sent by email may be transmitted via a provider abroad, even though the sender and receiver are located in Switzerland. You should therefore take account of the fact that your personal data could also be transferred to a country with less stringent data protection standards than Switzerland.

If, despite this, someone contacts Sanitas or makes enquiries by unencrypted email, Sanitas will assume that the customer explicitly desires this form of communication. By contacting Sanitas or making enquiries by unencrypted email, customers consent to Sanitas also replying or providing the information requested by unencrypted email.

Changes and amendments

Sanitas reserves the right to amend or change its web pages or remove parts of them at any time. Please consult this page every time you open a Sanitas web page.

This page was last changed on: 25 May 2018.