Questions on the Sanitas app

I’d like to use the Sanitas app. What should I do?

Already signed up?
If you’ve already signed up for the customer portal, your login details can be used to access the app, too. Log in using your Sanitas customer number and your password.

Not yet signed up?
Sign up once for both the Sanitas app and customer portal. You’ll receive your login details by post. 

What devices does the Sanitas app support?

What devices does the Sanitas app support?

The Sanitas app has been designed for use on smartphones. The app runs on Android and Apple operating systems.

Version 4.1 or higher is required; the Sanitas app is not compatible with Android tablets. Google Playstore

iOS devices

Version 8.0 or higher is required; the Sanitas app is compatible with iPhone, iPad and iPod touch, optimised for use with iPhone 5, iPhone 6 and iPhone 6 Plus. App Store

The Sanitas app is currently not available for Windows smartphones.

How do I activate the shake function?

Open the Sanitas app on your smartphone and log in. Tap the navigation symbol in the top left corner and then the gear symbol. Activate the checkboxfor the shake function (green). Your insurance card will now be displayed on your screen when you shake your smartphone. The app needs to be open, but you don’t have to be logged in.  

How do I change language in the Sanitas app?

The Sanitas app automatically adopts the general language settings of your smartphone, i.e. if you want to change language in the app, you have to change the language setting of your smartphone.

Languages supported:





If a language is not supported, the Sanitas customer portal app is set to German by default.


How to change your smartphone’s language setting:

Settings → General → Language & Region

Settings → Language & input → Language

How do I delete a scan that hasn’t been sent?

Scans that haven’t been sent can be deleted as follows under "Documents":

Swipe from right to left over the scan job and press the delete button.

Press and hold the chosen scan until the context menu appears. Then choose "Delete".

Why does the Sanitas app need access to my gallery and location?

To use the full range of the Sanitas app’s services, the app needs access to various device functions, such as location, gallery and camera.


Your benefits:

  • Use the search function to find the nearest doctor,
    hospital or pharmacy.
  • Replace your initials with a photo by tapping the circle.
  • The scan function uses your camera to scan in and send documents.

How can I revoke authorisations?

If you want to use only the basic functions of the Sanitas app, you can deactivate authorisations (location, gallery, camera) in your smartphone settings. You’ll still be able to access personal data  such as premiums, invoices and insurance card.

Now I’ve got the Sanitas app, I’d like to deregister from the customer portal. Is this possible?

No. The customer portal and Sanitas app are connected, which is why your login details apply for both applications. If you deregister from the customer portal, you can’t log in to the app any more. However, you can choose to use only the app. You don’t have to use the customer portal.  

Can I use the Sanitas app abroad?

Yes. With the Sanitas app, you can still contact the medical hotline directly while abroad. You can dial all important phone numbers directly from the app. This means you don’t have to spend time searching for a number in an emergency. Please note that roaming costs may be charged abroad.


Good to know

  • Insurance card: with the Sanitas app you always have your insurance card to hand. However, you should still take your actual insurance card with you on trips abroad, because hospitals and doctors outside Switzerland often don’t accept the mobile card.
  • Doctor locator and generics search: functions such as the doctor or pharmacy locator and the generics search are only available in Switzerland.
  • Invoices: please send us the original invoice for any bills you receive from doctors or hospitals abroad.

Where do I find the messenger?

The messenger can be found under “Communication” in the menu.

What file types can I send via messenger?

You can send text messages, images (jpeg, PNG, TIFF, etc.) and PDFs.

Can I use it to send in reclaim vouchers?

No. You use the scan function in the Sanitas app to send in reclaim vouchers.

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