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Contact

If you’ve got a question, get in touch. We’ll be glad to help. You can reach us by phone, in writing or in person at one of our offices. Here you’ll find all the phone numbers you may need. If you prefer to contact us in writing, please use one of the contact forms.

Contact assistant
Who do I contact if I have a question?
Open assistant
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Just give us a call
Numbers you need for your health insurance
  • Sanitas customer service
  • Sanitas Assistance
  • Medical hotline
  • Children’s health hotline
  • Hotline for expectant mothers
  • Preference customer service
  • Nanny referral service
All phone numbers
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Send us a message
Contact forms for all your queries
  • If you’ve got a general question, use this form and we’ll call you back
  • You can also file a complaint here
  • We look forward to hearing from you
Contact forms
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Where to find us
Drop in to one of our offices
  • Come to one of our five locations
  • We have offices throughout Switzerland
  • Preference customers can drop by in Bern or at any service centre
Our offices
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Make an appointment
Book an appointment in just a few clicks
  • Free and comprehensive advice
  • Analyse and optimise personal insurance
  • In your home or via video call.
Book appointment online