Insurance Basic insurance Free choice of doctors Family doctor model Telemedicine HMO model Supplementary hospital insurance plans Hospital private Hospital semiprivate Hospital general Hospital accident private Hospital accident semiprivate Supplementary insurance Jump Classic Family Dental insurances Planning a Family Easy Medical Private Salary Capital Travel & Guest Care What costs does Sanitas cover? Alternative medicine Vision aids | Glasses & contact lenses Cover abroad Fitness & prevention Medicines/drugs Incapacity to work Money-saving tips Save money on health insurance premiums Life events Starting a family Planning a family Pregnancy Baby Maternity services Coming of age Jump in premiums: why? Your own flat My first job Stay abroad Military service Immigrating and emigrating New to Switzerland Cross-border commuters Moving abroad Support in everyday life Fall prevention in old age In the event of illness and accident Contact & help Contact Give us a call Send us a message Where to find us Customer portal & apps Sanitas customer portal Sanitas Portal app Sanitas Active app Sanitas Medgate app Documents & downloads Brochures and product sheets General terms of insurance Supplementary terms Lists Forms for insureds Forms for healthcare providers Search engines Doctor locator Therapist search for alternative medicine Generic drug finder Good to know News Sanitas newsletter Information Partner offers Mail order pharmacy Movu Health offers Switching to Sanitas

Contact

If you’ve got a question, get in touch. We’ll be glad to help. You can reach us by phone, in writing or in person at one of our offices. Here you’ll find all the phone numbers you may need. If you prefer to contact us in writing, please use one of the contact forms.

Contact assistant
Who do I contact if I have a question?
Open assistant
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Just give us a call
You’ll find all the numbers you need for your health insurance here
  • Sanitas customer service
  • Sanitas Assistance
  • Medical hotline
  • Children’s health hotline
  • Hotline for expectant mothers
  • Preference customer service
  • Nanny referral service
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Send us a message
You’ll find contact forms for all your queries here
  • If you’ve got a general question, use this form and we’ll call you back
  • You can also file a complaint here
  • We look forward to hearing from you
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Where to find us
Drop in to one of our offices
  • Come to one of our five locations
  • We have offices throughout Switzerland
  • Preference customers can drop by in Bern or at any service centre