Insurance Basic insurance Free choice of doctors Family doctor model HMO model Telemedicine Supplementary hospital insurance plans Hospital private Hospital semiprivate Hospital general Hospital accident private Hospital accident semiprivate Supplementary insurance Jump Classic Family Easy Medical Private Dental Salary Capital Travel & Guest Care What costs does Sanitas cover? Alternative medicine Vision aids | Glasses & contact lenses Cover abroad Fitness | Prevention Medicines/drugs Incapacity to work Money-saving tips Money-saving tips Life events Starting a family Planning a family Pregnancy Baby Maternity services Coming of age Jump in premiums: why? Your own flat My first job Stay abroad Military service Immigrating and emigrating New to Switzerland Cross-border commuters Moving abroad Support in everyday life Health coaching Fall prevention in old age In the event of illness and accident Contact & help Contact Give us a call Send us a message Where to find us Customer portal & apps Sanitas customer portal Sanitas Portal app Sanitas Active app Sanitas Medgate app Documents & downloads Brochures and product sheets General terms of insurance Supplementary terms Lists Forms for insureds Forms for healthcare providers Search engines Doctor locator Therapist search for alternative medicine Generic drug finder Good to know News Information Shop & partner offers Sanitas Shop Mail order pharmacy Movu Health offers Switching to Sanitas
people-sanitas_employees_0628.jpg

Give us a call

In addition to our customer advisory service, we offer our customers other services such as the medical hotline, personal customer service for our Preference customers, and Sanitas Assistance for rapid help in the event of emergencies abroad. You’ll find all the phone numbers you need here.

Sanitas_Hauptsitz.jpg
Contact assistant
Who do I contact if I have a question?

Sanitas customer service 

Advice hotline

Sanitas service centre

0844 150 150

Sanitas advisory service

Compact customer service

Sanitas Compact centre

0844 11 00 11

Compact advisory service

Preference customer service

Sanitas Preference centre

058 344 50 00

Preference advisory service

Advice for expectant mothers

Customer Care Maternity

0844 160 160

Customer Care

Medical advice

Medical hotline

Medgate:

0844 124 365

For Compact and CallMed

Medgate:

0844 111 365

Children’s health hotline 

Medgate:

0844 111 365

Exclusively for expectant mothers

Medgate:

0844 110 110


Emergencies abroad

Sanitas Assistance

Assistance abroad

+41 844 124 365

Sanitas Assistance