Give us a call

In addition to our customer advisory service, we offer our customers other services such as the medical hotline, personal customer service for our Preference customers, and Sanitas Assistance for rapid help in the event of emergencies abroad. You’ll find all the phone numbers you need here.

Sanitas customer service 

Advice hotline

Monday to Friday, 8 am to 5 pm

0844 150 150

Sanitas advisory service

New to Switzerland

Monday to Friday, 9 am to 8 pm

0800 22 88 44 22

Welcome to Switzerland

For private and semiprivate customers

Monday to Friday, 8 am to 5 pm

058 344 50 00

Preference advisory service

Medical advice

Around the clock, seven days a week

Medical hotline

0844 124 365

Medbase MultiAccess

0848 888 777

Compact and Paediatrician

0844 111 365

Exclusively for expectant mothers

0844 110 110


Emergencies abroad

Sanitas Assistance

(24/7)

+41 44 446 47 47

Sanitas Assistance