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Compact customer service

Compact customer service

Our customer advisors in the Compact Centre will be happy to answer any questions you may have on your insurance or the products and services offered by Sanitas. Compact customers benefit from a lower premium and free services. In return, Compact customers are expected to meet certain conditions which enable us to reduce our administrative workload.

You are a Compact customer if you’ve taken out Compact One basic insurance. Our customer advisors in the Compact Centre in Bern are happy to deal with any queries you may have. Please note the opening hours of our service hotline. If you have a question outside of these opening hours, you can contact us via the messenger or send us a portal message. We’ll be in touch during the next working day.


Compact advice hotline

0844 11 00 11

Monday to Friday
9 am to 2 pm

You can also contact our Compact customer service team

By chat

When you open the Sanitas website, you’ll see a green circle with speech bubbles in the bottom right-hand corner. This is our live chat. You can use this chat function to talk to a customer advisor during opening hours. The chat function can also be found in the Sanitas customer portal and the Sanitas Portal app. Send us a message and you’ll receive an answer as soon as possible.

By portal message

You can send us a portal message in the Sanitas customer portal and in the Portal app. This is similar to an email, but messages are encrypted as standard which means your information is more secure.

Via email

You can also send an email to: