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Sanitas customer service

Sanitas customer service

Our customer service advisors are motivated, communicative and service oriented, with a talent for languages. They’ll answer any queries you may have relating to your health insurance or the services offered by Sanitas. You can get in touch with our customer service team by phone or via chat, messenger or email.

Around 160 customer advisors in the Sanitas service centres are waiting to deal with your queries. Our five service centres in Aarau, Winterthur, Lausanne, Lugano and Zurich cover all of Switzerland’s main language regions. It’s simple: Simply call the advice hotline and you’ll automatically be put through to the service centre in your region.


Advice hotline

Monday to Friday
8 am to 5 pm

0844 150 150

Other ways to contact our customer service team

By live chat

When you open the Sanitas website, you’ll see a green circle with a speech bubble in the bottom right-hand corner. This is our live chat. You can use this chat function to talk to one of our customer advisors during opening hours.

By portal message

You can send us a portal message in the Sanitas customer portal and the Portal app. This is similar to an email, but messages are encrypted as standard which means your message is more secure.

By messenger

You’ll find the messenger in the Sanitas Portal app under “Communication”. Send us a message, and our customer service team will respond as soon as possible.

By email

You can also send an email to the general Sanitas address (head office in Zurich) or directly to the service centre in your region:

Head office in Zurich

Service Centre Aarau

Service Centre Winterthur

Service Centre Lugano

Send us a message
You’ll find contact forms for all your queries here
Where to find us
Drop in to one of our offices