As a Preference customer you are looked after by a personal advisory team comprising a customer advisor and medical care advisor. They help answer any questions you may have about your insurance and offer support if you require treatment.
You are a Preference customer if you have taken out semiprivate or private supplementary hospital insurance. The exclusive services offered by Preference include a personal advisory team consisting of a customer advisor and medical care advisor:
Your Preference customer advisor
Your Preference medical care advisor
If you are new to Sanitas, your personal advisor will introduce themselves to you and give you their direct number and email address. You can contact them directly whenever you have a question.
Sanitas Preference Centre
058 344 50 00
Monday to Friday
8 am to 5 pm
Specialists are often booked out for months. With Priority Access you receive an appointment with a specialist nearby in next to no time: within three days if you have private insurance and within seven days if you have semiprivate insurance. This service is free of charge.
Your medical care advisor will organise an independent second medical opinion. It can be a good idea to get a second opinion when you’re faced with the prospect of a complicated medical procedure. A second opinion can help you to find the best solution for you. This service is free of charge. It includes organising and receiving a second medical opinion by a Medgate doctor.
A stay in hospitalalways involves a lot of planning. Do you need help getting to hospital or help at home during your absence? Your advisory team will be happy to help organise your hospital stay.
You also receive personal support when you’re in hospital. Just ask your advisory team if you need any help or advice. You can enjoy exclusive Preference benefits in selected partner hospitals of the Swiss Medical Network, such as:
Getting home and back on your feet
After hospital treatment you need peace and time to recover. Your advisory team can help organise your journey home and any follow-up treatment required. Do you need help around the house? We’re able to offer assistance here, too.