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Preference customer service

Preference customer service

As a Preference customer you are looked after by a personal advisory team comprising a customer advisor and medical care advisor. They help answer any questions you may have about your insurance and offer support if you require treatment.

You are a Preference customer if you have taken out semiprivate or private supplementary hospital insurance. The exclusive services offered by Preference include a personal advisory team consisting of a customer advisor and medical care advisor.

Your Preference customer advisor

  • Is your first point of contact for all questions relating to your health insurance
  • Helps you choose the right insurance solution for you
  • Establishes contact with your medical care advisor

Your Preference medical care advisor

  • On request, supports you during treatment
  • Quickly arranges an appointment with a specialist
  • Helps organise your hospital stay and any follow-up treatment
  • Familiar with accredited alternative and complementary therapies

If you are new to Sanitas, your personal advisor will introduce themselves to you and give you their direct number and email address. You can contact them directly whenever you have a question.


Sanitas Preference Centre

058 344 50 00

Monday to Friday
8 am to 5 pm

Priority Access: quicker access to a specialist

Specialists are often booked out for months. With Priority Access you receive an appointment with a specialist nearby in next to no time: within three days if you have private insurance and within seven days if you have semiprivate insurance. This service is free of charge.

Second medical opinion

Your medical care advisor will organise an independent second medical opinion. It can be a good idea to get a second opinion when you’re faced with the prospect of a complicated medical procedure. A second opinion can help you find the best solution for you. This service is free of charge. It includes organising and receiving a second medical opinion by a Medgate doctor.

Peace of mind on admission

A stay in hospital always involves a lot of planning. Do you need help getting to hospital or help at home during your absence? Your advisory team will be happy to help organise your hospital stay.


Excellent care

You also receive personal support when you’re in hospital. Just ask your advisory team if you need any help or advice. You can enjoy exclusive Preference benefits in selected partner hospitals of the Swiss Medical Network, such as:

  • Personal contact in the hospital
  • Peace to recover in a single or two-bed room
  • Overnight accommodation for a guest
  • Free drinks and snacks
  • Free WLAN in your room
  • Free parking for visitors


Getting home and back on your feet

After hospital treatment you need peace and time to recover. Your advisory team can help organise your journey home and any follow-up treatment required. Do you need help around the house? We’re able to offer assistance here, too.

SRC living will

A living will allows you to state your personal preferences if there comes a time when you’re no longer able to communicate them. A consultation will help you make the right decisions and express your personal choices. For Preference customers, Sanitas covers the cost of consultation and filing a living will with the Swiss Red Cross (SRC).


Free of charge for Preference customers:

  • Personal advice and support in drawing up your individual living will
  • Verification of an SRC living will you’ve filled in yourself
  • Filed securely and confidentially with the SRC
  • Sanitas has no access to your living will
  • One update to your living will in the future


Important: don’t forget to mention that you’re insured with Sanitas. This offer is available until 1 May 2021. For Sanitas to cover the costs of the consultation, you must have semiprivate or private supplementary hospital insurance.


If you have any questions or are interested in a consultation, please contact the Swiss Red Cross directly:

0800 998 844

Monday to Friday
8 am to 12 pm


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