If you have your Sanitas insurance card with you at all times, you’ll be well prepared at the doctor’s or pharmacy, in hospital, in an emergency abroad or when you need telemedical advice.
Get in touch and we’ll order you a new insurance card. Please note that it can take up to 6 weeks for your new card to arrive.
No. Sanitas doesn’t charge a fee for replacement cards, even though a new card generates costs of around CHF 5.
Always give healthcare providers, such as doctors, hospitals and chemists, your customer number to ensure your claims settlement is dealt with quickly and easily. With the Sanitas Portal app you always have your insurance card to hand.
Do you have Compact One insurance? If so, please pay for medicines bought in the pharmacy yourself and then submit the invoice to us afterwards for reimbursement. You’ll find more information on Compact One here
Contact us to request confirmation of your insurance in English. You can submit this to a doctor in case of emergencies.
The electronic insurance card can be useful if you forget your physical insurance card. In Switzerland, healthcare providers can determine your insurance cover by manually entering your card’s ID number, which is also stored on the electronic insurance card in the app. However, if you travel outside Switzerland within the EU, claims can only be settled using your physical insurance card.
No. Sanitas doesn’t provide a PIN management service. Customers are responsible for managing their own PINs. Sanitas recommends that you don’t use a PIN with your chip card.
Sanitas recommends that you don’t use a PIN with your chip card, because if the patient is unresponsive or has forgotten the PIN, it’s not possible to read PIN-protected data in an emergency.