phone numbers
Give us a call
In addition to our customer advisory service, we offer our customers other services such as the medical hotline, personal customer service for our Preference customers, and Sanitas Assistance for rapid help in the event of emergencies abroad.
Sanitas customer service
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* 8.1 centimes per minute
To provide a faster service, our virtual assistant Alva now takes your calls initially. She asks why you are calling, asks security questions to check your identity and puts you through to our customer service team. For the best results, use short sentences and have your insurance card to hand. Further information on the voice bot can be found here.
Medical advice
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* 8.1 centimes per minute
Emergencies abroad
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