Sanitas customer service

Our customer service advisors are motivated, communicative and service oriented, with a talent for languages. They’ll answer any queries you may have relating to your health insurance or the services offered by Sanitas. You can get in touch with our customer service team by phone or via chat, messenger or email.

Around 160 customer advisors in the Sanitas service centres are waiting to deal with your queries. Our five service centres in Aarau, Winterthur, Lausanne, Lugano and Zurich cover all of Switzerland’s main language regions. It’s simple: Simply call the advice hotline and you’ll automatically be put through to the service centre in your region.


Advice hotline

Monday to Friday
8 am to 5 pm

0844 150 150

Other ways to contact our customer service team

By chat

When you open the Sanitas website, you’ll see a green circle with speech bubbles in the bottom right-hand corner. This is our live chat. You can use this chat function to talk to a customer advisor during opening hours.

You'll also find a chat function like this in the Sanitas Portal. Send us a message and you’ll receive an answer as soon as possible.

By portal message

In the Sanitas Portal, you can also write us a portal message. This is similar to an email, but messages are encrypted as standard which means your message is more secure.

By email

You can also send an email to the general Sanitas address (head office in Zurich) or directly to the service centre in your region:

Head office in Zurich

Service Centre Aarau

Service Centre Lausanne

Service Centre Winterthur

Service Centre Lugano