digital consultations
Sanitas Medgate app
If you need medical advice, you can get help quickly around the clock with the Sanitas Medgate app.
Get the app
- Download the app
- Sign up with your insurance card
- That’s it! Get medical advice at any time
Step by step to a treatment plan
Medical advice around the clock.
01
Clarify your medical concerns
Open the Sanitas Medgate app. Go to “Book a teleconsultation” and enter your symptoms.
02
Get a recommendation
You receive an immediate recommendation: either for a teleconsultation or to go to your family doctor.
03
Book an appointment
Recommendation for a teleconsultation: Choose a date and time that suits you. Recommendation to see your family doctor: Enter your doctor in the Sanitas Medgate app, then you can book a consultation with them as usual.
04
Adjust treatment plan
You can access and adjust your treatment plan at any time. For example, if the doctor providing treatment refers you to a specialist.
Frequently asked questions
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Who is the Sanitas Medgate app suitable for?
The Sanitas Medgate app is helpful for all customers who would like to obtain medical advice on health issues quickly and conveniently around the clock. For customers with TelMed (Compact One) or TelMed (CallMed) basic insurance, Medgate is the first point of contact for health-related questions. CallMed insurers can also contact a partner pharmacy for an initial consultation.
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Is the Sanitas Medgate app secure and protected?
The app complies with current data protection regulations. All data is encrypted and transmitted securely. The full functions of the app can only be used if you identify yourself with your ID and insurance card.
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Does the app help solve medical problems?
According to Medgate, telemedicine is often suitable for solving medical issues. In around half of all cases, Medgate is able to treat its patients conclusively via telemedicine. Whether Medgate is accessed by phone or via the app is irrelevant – the medical service is the same. However, access is simpler via the app.