Edition August 2020 / Version 2020
Data privacy and data security are a top priority for Sanitas. We therefore place great emphasis on the protection of personal details in all Sanitas business processes.
1. Who is the owner of the data collection?
The owner of the data collection is
Sanitas Privatversicherungen AG
2. What are your rights with regard to your data?
You are entitled at all times to assert your right to data privacy and to demand information on any of your data that Sanitas has stored and processed. You also have the right to amend or add to your data, to object to the processing of your data or to request that your data be deleted. Excluded from the right of deletion is any photographic material provided for the food service, which may be used anonymously. See point 10 below for information on how to contact us. To assert your right to data privacy (information, correction/supplement, objection, deletion), you must make your request in writing, sign an original copy, and send it to us along with a copy of your passport or ID card. You also have the option of permanently deleting your account and exercise data at the touch of a button directly in the app.
3. When do we collect data?
We collect your data whenever we are in contact with you in conjunction with the Sanitas Active app. We collect data that you make available to us, data that is generated when you use the Sanitas Active app, and data that is recorded automatically or manually during any contact with us. For example, your data will be collected when you:
4. What data do we collect?
We collect a range of data in conjunction with the Sanitas Active app, including for example:
(from registration onwards)
Data on customer activities
Users have to allow access to the location data in their device’s settings in order to use the Sports check-in function in the Active app. The Active app (without the Sports check-in function) can still be used if access to the location data is denied.
Data retrieval, data update
On registering for the Sanitas Active app, you expressly agree that, when you log in for the first time, the above data collected from other applications (e.g. Apple Health, Google Fit, Fitbit, Garmin) in the last 7 days may be recorded in the Sanitas Active app.
On registering for the Sanitas Active app, you expressly agree that the above data, collected from the time you register for the Sanitas Active app, may be combined with data from other applications (e.g. Apple Health, Google Fit, Fitbit, Garmin). This consent to the collation of your data applies until you delete your exercise data using the Delete account function.
Data from your Sanitas Active app can only be synchronised with data from other applications (e.g. Apple Health, Google Fit, Fitbit, Garmin) that has been recorded over the last 7 days.
5. Why do we process data?
We process your data for different purposes. These purposes can be summarised in various groups. Specifically, we can process all or part of your data for one or more of the following purposes:
Processing purposes in conjunction with the Sanitas Active app
Processing purposes in conjunction with customer communication
Processing purposes in conjunction with analysis of user behaviour
Processing purposes in conjunction with direct marketing
We also reserve the right to supplement or have supplemented your collected data with additional information (e.g. number of times you've moved house) that has already been collected by the Sanitas Group or made available by professional address brokers.
6. Who do we pass your data on to?
For the purposes set out in these privacy rules we can pass on your data to other companies within the Sanitas Group or third parties that process data for Sanitas within the framework of a contractual relationship. The other companies in the Sanitas Group can use your data in their own interests for the same purposes as outlined here. In particular, the companies of the Sanitas Group can process your data in their own interests for customised and personalised analysis of user behaviour and for direct marketing activities. Within the Sanitas Group, employees can only access your data to the extent required for the fulfilment of their tasks. Arrangements are in place to ensure that contracted companies do not use your data independently, outside the scope of the contract, or pass it on to third parties.
If we consider it necessary in order to protect and defend our rights or property, we can also pass on your personal details and exercise data in order to comply with the applicable laws and regulations, in case of legal proceedings, at the request of relevant courts and authorities or due to other legal obligations.
7. What rules apply with regard to links to third-party websites?
Our Sanitas Active app and any associated communication (e.g. emails) can contain links to third-party websites. We do not have any influence on the information and services on third-party websites. Nor do we have any influence on how third parties handle the data collected on their websites. We are therefore not responsible for complying with data privacy and other applicable laws with regard to third-party links in the Sanitas Active app or any associated communication. If you have any questions on this matter, please contact the third-party providers directly.
8. How do we protect your data?
We have all the requisite technical and organisational precautions in place to protect your data against unauthorised access and processing. These precautions are checked regularly and adjusted in line with advances in technology.
10. How can you contact us?
If you wish to assert your rights with regard to your data or if you have any questions or concerns regarding the processing of your data, you can contact us as follows:
Sanitas Privatversicherungen AG, Datenschutzbeauftragter, Jägergasse 3, Postfach, 8021 Zürich
11. Final provisions
Sanitas accepts no responsibility for the fact that information, software and/or documentation on the Sanitas Active app may be viewed or downloaded at locations outside of Switzerland. If users access the Sanitas Active app from outside Switzerland, they are exclusively responsible for compliance with all applicable local laws. Access to information, software and/or documentation on the Sanitas Active app from countries where such access is unlawful is prohibited. In this case and where users seek to do business with Sanitas, they should contact a Sanitas representative in Switzerland.
Sanitas reserves the right to make changes to the Sanitas Active app at any time and without prior notice. Likewise, Sanitas reserves the right to change these terms at any time. Changes will be indicated appropriately and the consent of users sought.
Users may deactivate/delete the Sanitas Active app free of charge at any time.
All questions and disputes in connection with the Sanitas Active app are subject exclusively to Swiss law with the express exclusion of any conflict-of-law provisions. Mandatory provisions concerning conflict-of-law rules remain unaffected. Sole jurisdiction is Zurich; compulsory places of jurisdiction remain reserved.
In case of doubt and/or conflict between the German, French, Italian and English versions of these terms, the German text takes precedence.
Sanitas, Zurich 17.08.2020