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The perfect partner for your health

11 July 2022

We care about your health. That’s why we do everything we can to support you with innovative services – for rapid help and a healthy life. How? Your digital health partner Alva can show you.


This is Alva, your digital health partner. She is available at any time in the Sanitas Portal to help you with all aspects of your health. She draws your attention to offers so you don’t miss out. Or provides you with guides to help with specific situations. For example:

The Quick recovery guide

You can turn to this guide if you’re feeling unwell. Everyone feels under the weather some time. Perhaps you have a tickle in your throat, your head is aching or you have problems with your digestion. What do you do in these situations? The Quick recovery guide ensures you get the right help quickly and easily when you’re feeling sick.

What you get:

  • Symptom Check with specific recommendations for action
  • Various personal contact options for medical queries
  • Practical search functions for doctors, pharmacies or generic drugs
  • Interactive Cover Check to find out which benefits are covered

He has had an itchy rash on his lower arm for a few days. Now he wants to seek medical advice. Louis hasn’t been to see the doctor for so long that he doesn’t really know what to do. He finds help in the Quick Recovery guide: First Louis enters his symptoms in the Symptom Check. The result: initial advice on how to ease the itching and a recommendation that he should see a medical professional. Conveniently, the digital health partner Alva shows him straight away who he has to contact under his basic insurance plan. All Louis has to do now is make an appointment.

Download now free of charge

The Sanitas Portal offers support for all aspects of your health and provides an overview of your insurance affairs at all times:

Further benefits of the Sanitas Portal

The Sanitas Portal combines insurance and health in one place. This saves you time and you benefit from attractive services – online or via the app. Register now for the Sanitas portal.

  • Translate complicated bills
  • Pay by TWINT, credit card or Apple Pay
  • Use a digital vaccination pass
  • Ask questions by chat or portal message
  • All your documents in one place
  • Report an accident digitally

Sanitas magazine: Spotlight on health-related issues