Sanitas Portal
Sign up
More time for the important things in life: sign up now for the Sanitas Portal and manage your insurance affairs quickly and easily online or via the Portal app
It’s simple
01
Create account
Create your personal customer portal account below.
02
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Authenticate
Confirm your identity online or offline by post.
04
Create account now
Enter your customer number. You can find it on your insurance card or your policy document.
Frequently asked questions
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Who can use the Sanitas Portal?
The Sanitas Portal and Sanitas Portal app can be used by customers aged 18 and over. Non-customers also have access to a limited range of functions in the app.
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It says that my email address is already in use. What can I do?
To log in with your email address, only one account can be created per email address. If your email address is already being used, you have various options.
If the email address is for your own account: If you know your password, you can use it to log in. Otherwise, reset your password. Then you can replace the email address in your profile or link the account with your customer number, for example to view your invoices.
If the email address is for the account of a family member: Log in with the email address in question or ask the family member that manages the account to do so. After logging in, replace the email address in your profile so that you can register again. If you are co-insured, the person with the login details for the Sanitas Portal can enable access for you (Profile → Choose person → Enable access)
If you now manage your insurance plans yourself, please contact the Sanitas customer service team.
Technical queries? We’re here to help.
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