In a broad-based series of studies conducted by full-service digital agency Unic in Bern focusing on customer portals in the Swiss health industry, we got top scores across the board.
The Sanitas customer portal achieved top scores and took first place in the overall ranking with 4.65 out of 5 points (App Store rating). One of the things praised in the study was the range of functions available in the Sanitas Portal app: “Sanitas wins hands down when it comes to the range of functions. It’s the only app with a generic drug finder and a digital vaccination pass. Our experts were very impressed with the clear and simple Cover Check, which customers can use to find out quickly and easily which benefits are covered.”
“… and Sanitas’s competitors are clearly beaten in terms of the App Store rating. None comes close to the average score of 4.65.”
The study provides a detailed picture of the digital customer services of twelve leading health insurers in Switzerland. You can find the complete Unic study here (only available in German).
If you’ve not yet signed up for the Sanitas customer portal and the Portal app, why not do so now! You’ll be sent your login details shortly. Once you’ve registered you’ll receive all future invoices electronically directly in the customer portal and in the Portal app.