Contact & help | Sanitas health insurance
Insurance Basic insurance Free choice of doctors Family doctor model HMO model Telemedicine Supplementary hospital insurance plans Hospital private Hospital semiprivate Hospital general Hospital accident private Hospital accident semiprivate Supplementary insurance plans Jump Classic Family Easy Medical Private Dental Salary Capital Travel & Guest Care What costs does Sanitas cover? Alternative medicine Vision aids | Glasses & contact lenses Cover abroad Fitness | Prevention Medicines/drugs Incapacity to work Money-saving tips Money-saving tips Life events Starting a family Planning a family Pregnancy Baby Maternity services Coming of age Jump in premiums: why? Your own flat My first job Stay abroad Military service Immigrating and emigrating New to Switzerland Cross-border commuters Moving abroad Support in everyday life Health coaching Fall prevention in old age In the event of illness and accident Contact & help Contact Give us a call Send us a message Where to find us Customer portal & apps Sanitas customer portal Sanitas Portal app Sanitas Active app Sanitas Medgate app Documents & downloads Brochures and product sheets General terms of insurance Supplementary terms Lists Forms for insureds Forms for healthcare providers Search engines Doctor locator Therapist search for alternative medicine Generic drug finder Good to know Information Shop & partner offers Sanitas Shop Zur Rose mail order pharmacy Movu Switching to Sanitas
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Any questions?

Contact & help

We’ll be glad to help. You can give us a call, write to us or drop by at one of our counters. Here you’ll find important phone numbers, information on the customer portal and the Sanitas apps, contact forms, downloads, search engines and useful guides.

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Contact
How would you like to contact us?
  • Give us a call: you’ll find all our phone numbers here
  • Send in a contact form
  • Visit us in person at a local branch
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Customer portal & apps
Manage your health insurance with our digital services
  • Sanitas customer portal: manage your insurance affairs online
  • Sanitas Portal app: the customer portal for when you’re on the move
  • Sanitas Active app: for more exercise every day
  • Sanitas Medgate app: your direct link to Medgate
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Downloads
Are you looking for a particular brochure, product sheet or form?

Here you’ll find all

  • Brochures and product sheets
  • Terms of insurance and supplementary terms
  • Lists
  • Forms for insureds and healthcare providers
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Search engines
Find doctors, therapists or generic drugs
  • Family doctor search with filter for CareMed and NetMed
  • Therapist search for alternative medicine
  • Search for generics in place of an original drug
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Good to know
Instructions and support for administrative matters
  • The easiest way to submit your invoices
  • Check medical bills and claims settlements
  • How do I use my insurance card?
  • How can I prevent irritating phone calls?
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Shop & offers
Attractive offers for Sanitas customers
  • High-quality sport and leisure products in the Sanitas shop
  • Low-cost medicines from the Zur Rose pharmacy
  • Save money moving house with Movu and Sanitas