Our customer service advisors are motivated, communicative and service oriented, with a talent for languages. They’ll answer any queries you may have relating to your health insurance or the services offered by Sanitas. You can get in touch with our customer service team by phone or via chat, messenger or email.
Around 160 customer advisors in the Sanitas service centres are waiting to deal with your queries. Our five service centres in Aarau, Winterthur, Lausanne, Lugano and Zurich cover all of Switzerland’s main language regions. It’s simple: Simply call the advice hotline and you’ll automatically be put through to the service centre in your region.
Monday to Friday
8 am to 5 pm
When you open the Sanitas website, you’ll see a green circle with speech bubbles in the bottom right-hand corner. This is our live chat. You can use this chat function to talk to a customer advisor during opening hours. The chat function can also be found in the Sanitas customer portal and the Sanitas Portal app. Send us a message and you’ll receive an answer as soon as possible.
You can also send an email to the general Sanitas address (head office in Zurich) or directly to the service centre in your region: