Have you had annoying phone calls from call centres? We have some tips on how to respond.
Recently Sanitas has been getting a growing number of complaints from customers who have been contacted on the phone by call centres. In many cases these call centres have even claimed to be calling on behalf of Sanitas. What can you do about it?
We’re aware of the problem
We’re sorry to say that certain brokers and call centres resort to disreputable methods, and are bothering our customers as well. We would like to reassure you that Sanitas does not make phone calls of this sort to arrange consultations, and does not commission other parties to do so either.
Often the data come from companies that systematically gather information under the guise of surveys and competitions, and then sell it on to brokers.
We’re currently in the process of gathering all reports of this behaviour, and are looking for legally viable ways of proceeding systematically against these call centres. For this reason we’re especially grateful for reports from alert customers like yourself.