Digital inbox

The digital inbox ensures you receive your documents quickly, easily and securely. You have access to your documents at any time, regardless of where you are. If you do happen to need a print-out of a particular document, you can order it easily via the digital inbox.

Yes, the digital inbox is a good alternative. It is easier to use than the Portal, because it only contains your digital documents. Documents that contain sensitive data are only uploaded to the digital inbox, and you are notified by email. You only need your email address and mobile phone number to access your documents. You don’t need a password.

To log in, you simply have to click on the link in the email. You will then be sent a text message code that you enter to log in.

The digital inbox is used exclusively for receiving documents. The Sanitas Portal offers other options, such as a feature to upload your documents, our handy Cover Check, and the health area with over 40 health services and offers.

Scan the QR code in your letter or enter the link manually in the browser. Then enter or verify your details. If your registration is successful, you will receive a welcome email.

Yes, that’s possible.

Scan the QR code or enter the link manually in the browser. Then you can easily order a new letter online.  

Unfortunately not. You have to be at least 18 years of age to use the digital inbox.

Unfortunately not. Only the head of family can set up the digital inbox and manage it for all members. Reception via the digital inbox applies to all family members.

Your email address is used to send some documents directly as attachments. Documents with sensitive data can be accessed via a link in the email. You can use this link to access the digital inbox and open the documents there. 

Your mobile phone number is used as an additional security factor to log in to the digital inbox.

Open the digital inbox via one of the emails that you’ve received. You can then unsubscribe from the digital inbox under “Edit profile”.

Open the digital inbox via one of the emails you’ve received recently. You can switch to the Sanitas Portal for free under “Edit profile”.

Unfortunately not. For security reasons, access expires when you unsubscribe.
 Therefore, please download all the documents you need before unsubscribing. It is best to save them on your computer or smartphone.

If you still have access to your old email address or mobile phone number, open the digital inbox via one of the emails you’ve received. You can then change your email address or mobile phone number under “Edit profile”. If you no longer have access to your old email address or mobile phone number, please contact our customer service team. 

First check whether you have entered the correct mobile phone number. The last 4 digits of the number are shown. If the number is incorrect or you haven’t received a code despite having the correct number, please contact our customer service team.

On the Sanitas website, click on “Services” at the top of the screen. You will find the log-in page for the digital inbox in the third column under “Customer portal & apps”.

Open the digital inbox via one of the emails that you’ve received. Find the document that you want to order. To the right of this you will find the 3-point menu. Click on it and choose “Order document”.

Open the digital inbox via one of the emails that you’ve received. Find the document that you want to print out. To the right of this you will find the 3-point menu. Click on it and choose “Download”. You can then open the document on your computer and print it out at home.

Open the digital inbox via one of the emails that you’ve received. Find the document that you want to save. To the right of this you will find the 3-point menu. Click on it and choose “Download”. You can then open the document on your computer.

You can find documents from the last two years in the digital inbox. 

In the digital inbox, you receive documents with data that is particularly sensitive. They have to be sent in encrypted form. Other documents, however, such as premium invoices, don’t contain sensitive data. These are therefore sent directly as an email attachment. Other documents, such as reminders, still have to be sent by post. This is prescribed by law. 

As soon as there is a new document available for you in the digital inbox, you will be sent an email with an access link. 

You can change the language directly in the digital inbox at the bottom left-hand corner of the screen.

Yes, you have access to the digital inbox for 6 months after your termination. You will then receive your documents by post.

Unfortunately not. You can only submit documents via the Sanitas Portal or by post.

If you have any questions, we’ll be glad to help. You can contact us by email, phone or directly via the digital inbox under “Help & contact”.