Insurance Basic insurance Free choice of doctors Family doctor model HMO model Telemedicine Network model Supplementary hospital insurance plans Hospital private Hospital semiprivate Hospital general Hospital accident private Hospital accident semiprivate Supplementary insurance Jump Classic Family Dental insurances Travel insurance Planning a Family Medical Private Salary Capital What costs does Sanitas cover? Alternative medicine Vision aids | Glasses & contact lenses Cover abroad Fitness & prevention Medicines/drugs Incapacity to work Money-saving tips Save money on health insurance premiums Life events Starting a family Planning a family Pregnancy Baby Maternity services Coming of age Jump in premiums: why? Your own flat My first job Stay abroad Military service Immigrating and emigrating New to Switzerland Cross-border commuters Moving abroad Support in everyday life Fall prevention in old age Support in the event of illness and accident Contact & help Contact Give us a call Send us a message Where to find us Customer portal & apps Sanitas customer portal Sanitas Portal app Sanitas Active app Sanitas Medgate app Documents & downloads Brochures and product sheets General terms of insurance Supplementary terms Lists Forms for insureds Forms for healthcare providers Search engines Doctor locator Therapist search for alternative medicine Generic drug finder Good to know Information Important for you 2021 Offers Online pharmacies Health offers Switching to Sanitas

Good reasons to switch to Sanitas

Switching to Sanitas

According to customer satisfaction surveys, Sanitas is one of Switzerland’s most popular health insurers. We already have around 841,000 customers. We’d be delighted to welcome you as a customer soon. Get in touch and we’ll be happy to help you switch health insurer.

It’s simple

Switching basic insurance: terminate your insurance by 30 November

  1. Select your basic insurance model in the premium calculator.
  2. You can take out basic insurance directly online. Simply complete the registration form and send it to us no later than 2 weeks before the deadline for termination.
  3. As soon as your application has been completed/accepted, we will send you the cancellation form for your previous health insurance. On request, we can take care of terminating your previous insurance for you.

Switching supplementary insurance: terminate your insurance by 30 September

If there’s no increase in premium, the final deadline for termination is 30 September. If there is a premium increase, the terms of your current supplementary insurance apply. Please read the PDF with information on periods of notice for terminating health insurance.

  1. Choose an insurance plan in the premium calculator.
  2. You can apply for supplementary insurance directly online. Simply complete and send in the application.
  3. Taking out supplementary insurance is subject to a risk assessment. We’ve now greatly simplified the health questions involved to save you time and effort. We will review your application and request further information if necessary. We have the right to accept your application, accept it with a restriction or reject it entirely.
  4. As soon as your application has been completed/accepted, we will send you the cancellation form for your previous health insurance. On request, we can take care of terminating your previous insurance for you.

1st place in Comparis survey

Customer satisfaction is a top priority for Sanitas, and we’re committed to delivering innovative solutions. The company’s efforts are paying off, because this year Sanitas was awarded the top score of 5.4.

Score of 5.3

From 1 (lowest) to 6 (highest)


Sanitas has been awarded the third-best score of 5.3 in the customer satisfaction survey published by the comparison portal. In the customer service and claims processing categories we ranked 2nd among all Swiss health insurance companies..

3rd place

Sanitas has very satisfied customers, as the September 2020 survey conducted by the consumer magazine K-Tipp shows. This year we’re once again placed third in the rankings.

You can use our premium calculator to browse our products and create a quote for yourself. If you find one or more plans you like, you can take out insurance online – for yourself or the whole family.

Three good reasons for choosing Sanitas

If you’re looking for a health insurer you can rely on, with impressive insurance solutions and digital services that meet your needs, it’s worth switching to Sanitas.

Impressive insurance solutions

Do you want solid insurance without having to worry too much? Or do you believe less is more? Sanitas offers comprehensive and innovative insurance solutions with digital services or low-cost alternatives that can adapt flexibly to your requirements.

Basic insurance

Standard model with free choice of doctors and six alternative insurance models with premium discount

Basic insurance models

Supplementary hospital insurance

Insurance solutions for the general, semiprivate or private ward with the option of flexibly upgrading

Supplementary hospital insurance

Supplementary insurance plans

Convenient all-round packages with benefits including alternative medicine, health promotion and glasses/contact lenses

Supplementary insurance

Sanitas digital services

Our digital services make your daily life easier – at no extra cost. All our apps are available for download in the App Store and in the Google Play Store.

Sanitas customer portal

  • An overview of your insurance affairs at all times
  • Make changes yourself quickly and easily
  • Ask questions via chat
More about the customer portal

Sanitas Active app

  • For a healthier routine
  • Counts steps and tracks your movements when cycling and swimming
  • Rewards for reaching each daily target
More about the Active app

Sanitas Portal app

  • Log in with Touch ID/Face ID
  • Scan in and send documents with the camera on your mobile phone
  • Pay unpaid bills using TWINT, credit card or Apple Pay
  • Search for generics, pharmacies, doctors and hospitals near you
More about the Portal app

Sanitas Medgate app

  • The app for digital medical consultations
  • Get free medical advice around the clock
  • Enter symptoms and get an immediate recommendation
  • Access and adjust your treatment plan at any time
More about the Medgate app

A range of free services

Are you due to undergo a complicated medical procedure, are you planning a family, or have you just left home? Our free services are available to support you through intensive phases of your life and help you when making important decisions.

Maternity services

  • We offer support and advice from planning a family all the way to your child’s first birthday 
  • Free medical hotline exclusively for expectant mothers
  • The right information at the right time
  • Offers and surprise gifts for you and your baby
More about maternity services

Coming of age

  • We help you gain a foothold in adulthood
  • You get a gift on your 18th birthday
  • Useful information about your health insurance
  • Tips on important events such as leaving home
More about coming of age

Faster medical advice

  • Free service for private and semiprivate customers
  • We will arrange an appointment for you to see a specialist
  • Semiprivate: within 7 days
  • Private: within 3 days
More about Priority Access

Second medical opinion

  • Free service for private and semiprivate customers
  • We will organise an independent second medical opinion for you
  • In writing, on the phone or in person
More about Second medical opinion

Information for people new to Switzerland

Are you planning on moving to Switzerland soon? Or have you moved here recently? Welcome. Switzerland has one of the best healthcare systems in the world – and you benefit from it.

With Sanitas you’re optimally insured for every situation. We’ll be happy to help you find the right solution to meet your needs.

Swiss health insurance – simply explained

Support in everyday life
We care about your health. Our health programmes and the Sanitas case management team help you shape your daily routine so you stay healthy and independent.

Participation in the health programmes is free for Sanitas customers with supplementary insurance. The conditions for participation are not the same for all the health programmes. Please see the relevant information.

Overview of all health programmes

Any questions?

Give us a call – we’re happy to help.

Advice hotline

0800 22 88 44

Monday to Friday
9 am to 6 pm