In partnership with Medgate we offer people insured with us rapid, easy access to medical treatment. This saves you money and, by cutting out unnecessary visits to the doctor, it saves you time as well. The Medgate team, staffed by more than 70 doctors, is there to advise you around the clock, seven days a week. Just call 0844 111 365.
If medical treatment is needed, you talk to the Medgate team to agree a treatment plan best designed to treat your medical requirements. After your consultation you are sent your personal treatment plan by email or directly in the Sanitas Medgate app, so you can access all the important information on your treatment at any time.
The treatment plan is sent in line with the data protection requirements once you have explicitly given your consent.
Insureds who take out a telemedicine insurance model must always agree changes to their treatment plan with Medgate first; this includes things like referrals, replacement physicians or an extension of the treatment period. This can be done quickly and easily at any time on the phone or via the Sanitas Medgate app.
Medgate can also refer you for a second opinion. Whether you have a question related to a planned operation or are looking for an alternative to a particular outpatient or inpatient therapy, input from the specialists can give you clarity on the next steps in your treatment.
You can use the app to talk to a doctor either on the phone or via video link. You can choose the date and time for a consultation online up to 48 hours in advance. With the app you can also upload photos – for example of a skin or eye complaint – and send videos or recordings to Medgate via a secure connection. You can view and adjust your treatment plans and appointments in the app at any time. And, if for example you have any questions on your insurance, it’s even easier to contact the Sanitas customer service team.
As a Compact customer you have access to additional services via the Sanitas Medgate app: You can contact the free children’s health hotline at the push of a button if your child falls ill. And if you have any questions on your insurance, you can contact the Compact Centre directly.