Medical and children’s health hotline
Medical hotline
Sanitas provides telemedicine advice in cooperation with Medgate, the leading provider of telemedicine services in Switzerland.
Medical hotlines around the clock
You have non-stop access to doctors – seven days a week, around the clock.
For Compact One customers
If you have a health complaint, we’ll be happy to advise you and put together a personal treatment plan. If a telemedical consultation is sufficient, it will be billed like a visit to the doctor under basic insurance.
For MultiAccess customers
MultiAccess customers are looked after by Medbase telemedicine or Medgate. If a telemedical consultation is sufficient, it will be billed like a visit to the doctor under basic insurance.
For all other customers
Customers of our other basic insurance models can call the number below for health-related questions.
Hotline for expectant mums
Exclusive and free of charge for Sanitas customers who have signed up to the maternity services.
Get the app
- Download the app
- Sign up with your insurance card
- That’s it! Get medical advice at any time
