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Medgate – medical hotline and children’s health hotline

Medgate medical hotline

In cooperation with Medgate, we offer Sanitas customers a free medical advice hotline. Medgate is the leading provider of telemedicine services in Switzerland. Medgate comprises a team of over 90 doctors on hand to offer support and advice around the clock.

Medgate offers different types of medical advice. There is a hotline for general medical queries, which is available free of charge for all Sanitas customers. The other hotlines are available in connection with specific insurance plans or Sanitas offers, such as the Sanitas maternity services or the Compact One basic insurance model.

Medical hotline

Sanitas: 0844 124 365

Compact One and CallMed: 0844 111 365

Free of charge for all Sanitas customers

Available 24/7; an appointment for a consultation can be made up to 48 hours in advance in the app. A doctor will give you a call at the chosen time.

Medical hotline for expectant mothers

0844 110 110

Available around the clock.

Free of charge for Sanitas customers who’ve signed up for the maternity services.

Children’s health hotline

0844 111 365

Available around the clock. Once you’ve selected your language, press key 2 for the children’s health hotline.

Free of charge for children who are insured under Compact One. Or for Sanitas customers who’ve signed up for the maternity services.

Nanny referral service

0844 111 365

Medgate receives your request and forwards it to an organisation near you. This organisation will contact you.

For children insured under Compact One. We pay the referral fee, you pay the costs of childcare at a reduced rate of CHF 30 per hour.

Emergency nanny referral service FAQs
Sanitas Medgate app
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