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Medical advice at your fingertips with the Sanitas Medgate app

Sanitas Medgate app

The Sanitas Medgate app offers free medical advice around the clock. Medgate comprises a team of over 90 doctors on hand to offer support and advice. Medgate also runs a children’s health hotline free of charge for families.

The Medgate app for Sanitas customers

The Sanitas Medgate app is your direct link to Medgate, making it really easy to get medical advice whenever you need it. You’ll find a summary of each consultation in the app, so you have all the information you need in one place.

Make an appointment

Make an appointment for a consultation up to two days in advance. You choose the date and time. A Medgate doctor will give you a call.

Phone call or video consultation

Depending on the situation, it may be important for the doctor to take a closer look. In this case, you have the option of having a video consultation. You can also send photos and other documents in the app. All data will be transmitted in encrypted form.

Choose your favourite doctor

After your consultation you can rate the advice you received. If you receive especially good advice from a particular doctor, you can select him or her as your favourite. In future, you will be contacted by this doctor if they are available.

Diagnosis and treatment plan at a glance

You receive a summary of every consultation you have in the app. This includes a summary of your complaints, your doctor’s recommendation and the treatment plan. Your doctor can prescribe you medication and send the prescription directly to a pharmacy of your choice. If you have to see a doctor in person, they will refer you to a practice or make a non-binding recommendation depending on your basic insurance.

Do you want to use the Sanitas Medgate app?

The Sanitas Medgate app is recommended for all customers who are interested in getting free medical advice on health matters. The app is particularly handy for customers who have Compact One or basic insurance with a telemedicine model.  

It’s simple:

  1. Download the app
  2. Sign up: You need separate login details for the Sanitas Medgate app.
  3. Log in.
  4. Enter your insurance card details.
  5. Finished! You can get medical advice at any time.
Compact One
Initial telemedical consultation with premium discount
Initial telemedical consultation around the clock