Insurance Basic insurance Free choice of doctors Family doctor model HMO model Telemedicine Network model Supplementary hospital insurance plans Hospital private Hospital semiprivate Hospital general Hospital accident private Hospital accident semiprivate Supplementary insurance Jump Classic Family Dental insurances Travel insurance Planning a Family Medical Private Salary Capital What costs does Sanitas cover? Alternative medicine Vision aids | Glasses & contact lenses Cover abroad Fitness & prevention Medicines/drugs Incapacity to work Money-saving tips Save money on health insurance premiums Life events Starting a family Planning a family Pregnancy Baby Maternity services Coming of age Jump in premiums: why? Your own flat My first job Stay abroad Military service Immigrating and emigrating New to Switzerland Cross-border commuters Moving abroad Support in everyday life Fall prevention in old age Support in the event of illness and accident High blood pressure Type 2 diabetes Sleep disorder Contact & help Contact Give us a call Send us a message Where to find us Book an appointment Customer portal & apps Sanitas customer portal Sanitas Portal app Sanitas Active app Sanitas Medgate app Sanitas Coach App Documents & downloads Brochures and product sheets General terms of insurance Supplementary terms Lists Forms for insureds Forms for healthcare providers Search engines Doctor locator Therapist search for alternative medicine Generic drug finder Good to know Switching health insurer FAQ Coronavirus information Information Important for you 2022 Dictionary Offers Online pharmacies Health offers Switching to Sanitas

The app for digital consultations

Sanitas Medgate app

The Sanitas Medgate app offers rapid support around the clock if you need medical advice. Enter your symptoms and you’ll be given a recommendation immediately: either for a teleconsultation with a Medgate doctor or treatment with your family doctor.

Step 1

Get medical advice

Open the Sanitas Medgate app. Go to “Get medical advice” and enter your symptoms.

Step 2

Get a recommendation

You receive an immediate recommendation: either for a teleconsultation or to go to your family doctor.

Step 3

Make an appointment

With recommendation teleconsultation: choose an appointment. With recommendation visit to family doctor: enter your doctor in the Sanitas Medgate app, then you can make an appointment as normal with your family doctor.

Step 4

Adjust treatment plan

You can access or adjust your treatment plan at any time. For example, if the doctor providing treatment refers you to a specialist.

Key features

Check your symptoms

  • Clarify medical concerns with the help of the digital assistant.
  • He helps you enter your symptoms.
  • You receive a reliable recommendation straight away.
  • The recommendation is reliable, because it compares your query with similar cases.



Phone or video consultation

  • Sometimes it’s useful for your doctor to see you.
  • In this case, you can establish a video link via the Sanitas Medgate app.
  • And you can also submit photos, videos or voice recordings.
  • The connection is secure; all data is transmitted in encrypted form.



Choose your favourite doctor

  • You can set the Medgate doctor who treated you as your favourite doctor.
  • When you next book an appointment in the app, you can choose your favourite doctor again if they are available.
  • This way you will always be advised by your chosen doctor whenever possible.



Your treatment plan

  • You are shown a summary in the app after each consultation.
  • This includes a treatment recommendation, the duration of treatment and the doctors providing treatment
  • You can edit the details yourself with ease.
  • If you have any questions, you can contact the Medgate doctor who provided the advice.



Do you want to use the Sanitas Medgate app?

Use of the Sanitas Medgate app and the telemedical advice and treatment provided by Medgate are free of charge for all Sanitas customers. Please note that you may be charged for calling the Medgate hotline depending on your telecommunications provider.

For customers who take out the Compact One plan or a telemedicine model for basic insurance, Medgate is always the first point of contact for medical queries. Use of the app is particularly recommended for these customers.

It’s simple:

  1. Download the app
  2. Sign up: You need separate login details for the Sanitas Medgate app.
  3. Scan your insurance card.
  4. Finished! You can get medical advice at any time.