The Sanitas Medgate app offers rapid support around the clock if you need medical advice. Enter your symptoms and you’ll be given a recommendation immediately: either for a teleconsultation with a Medgate doctor or treatment with your family doctor.
Get medical advice
Open the Sanitas Medgate app. Go to “Get medical advice” and enter your symptoms.
Get a recommendation
You receive an immediate recommendation: either for a teleconsultation or to go to your family doctor.
Make an appointment
With recommendation teleconsultation: choose an appointment. With recommendation visit to family doctor: enter your doctor in the Sanitas Medgate app, then you can make an appointment as normal with your family doctor.
Adjust treatment plan
You can access or adjust your treatment plan at any time. For example, if the doctor providing treatment refers you to a specialist.
Check your symptoms
Phone or video consultation
Choose your favourite doctor
Your treatment plan
Use of the
For customers who take out the Compact One plan or a telemedicine model for basic insurance, Medgate is always the first point of contact for medical queries. Use of the app is particularly recommended for these customers.