digital consultations
Sanitas Medgate app
Do you need medical advice? With the Sanitas Medgate app, you can get help quickly around the clock.
Get the app
- Download the app
- Sign up with your insurance card
- That’s it! Get medical advice at any time
Step by step to a treatment plan
Medical advice around the clock.
01
Clarify your medical concern
Open the Sanitas Medgate app. Go to “Book a medical consultation” and enter your symptoms.
02
Receive a recommendation
You will immediately receive a recommendation on whether a teleconsultation or a visit to your family doctor is appropriate.
03
Book an appointment
If a “teleconsultation” is recommended: Choose a date and time that suits you. If a “visit to your family doctor” is recommended: Register your doctor in the Sanitas Medgate app. You can then book an appointment at your family doctor practice as usual.
04
Adjust your treatment plan
You can access and adjust your treatment plan at any time. For example, if the doctor providing treatment refers you to a specialist.
Frequently asked questions
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Who is the Sanitas Medgate app suitable for?
The Sanitas Medgate app and the Medgate hotline are available for all Sanitas customers. If you have the TelMed (Compact One) or TelMed (CallMed) basic insurance plan, Medgate is always your first point of contact for medical queries. For all other basic insurance plans, the rules of the relevant insurance model apply.
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Is the Sanitas Medgate app secure and protected?
The app complies with current data protection regulations. All data is encrypted and transmitted securely. The app’s functions can only be used in full if you identify yourself with your ID and insurance card.
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Does the app help solve medical issues?
According to Medgate, telemedicine is often suitable for solving medical issues. In around half of all cases, Medgate is able to treat its patients conclusively via telemedicine. Whether this takes place by phone or via the app makes no difference – the medical service provided is the same. With the app, however, access is even easier.