The Sanitas Portal and Sanitas Portal app can be used by customers aged 18 and over. Non-customers also have access to a limited range of functions in the app.
Already signed up?
If you already have log-in details for the Sanitas Portal, you can log in to the Sanitas Portal app and you will automatically be able to access the “Insurance”, “Payments” and “Health” areas. How it works:
Good to know: in the app, you can activate biometric log-in after logging in for the first time using the text message code.
Not signed up yet?
If you don’t yet have a log-in for the Sanitas Portal, you can sign up and create an account on the Sanitas website or on the homepage of the Sanitas Portal app. Please note that the head of family has to create an account for families. However, everyone - even non-customers - can sign up for the “Health” area. How it works:
Identification by post:
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You can sign up in the app or via the Sanitas website. Registration starts with the customer number. You can verify your identity directly online. You only need your insurance card. However, you can also order a letter with a security token. If the field for the customer number isn’t visible on sanitas.com, try using another browser.
To log in with your email address, only one account can be created per email address. If your email address is already being used, you have different options.
If the email address is for your own account:
If you know your password, you can use it to log in. Otherwise, you have to reset your password. Then you can replace the email address in your profile or you can link the account with your customer number, for example to view your invoices.
If the email address is for the account of a family member:
Log in with the email address in question or ask the family member that manages the account to do so. After logging in, replace the email address in your profile so that you can register again. If you are co-insured, the person with the log-in details for the Sanitas Portal can enable access for you (Profile, Choose person, Enable access)
If you now manage your insurance plans yourself, please contact the Sanitas customer service team.
Check the email address:
Check customer number:
If the error message persists, you can reset your password.
Click on the link on the log-in page and enter your customer number. We will send an email to the registered address with information on what to do next. If you have a new email address, please contact the Sanitas customer service team.
If you are already logged in, you can change your password in your profile.
Sometimes it takes a little longer for the text message to arrive. If you haven’t received it after a few minutes, take the following steps:
In rare cases
If you are abroad, please note the following points:
If you have any problems, contact the Sanitas customer service team and have information on your mobile phone (Android, iOS), the app version used and your provider to hand.
There are various reasons for this:
It’s my phone number
Log in once with the old phone number. You can change the phone number in your profile. If you use the app, you can also activate biometric log-in in your profile to make it easier to log in in the future.
It’s not my phone number
Contact the Sanitas customer service team to enter your new phone number.
Sending text messages is possible on relatively few landline devices because this function is not in great demand. Sanitas only sends text messages to mobile phones to better ensure deliverability. The text message code is sent for security reasons. It is meant to ensure, in addition to the password, that it is actually you who is trying to log in and not another person.
If you haven’t logged in for several months, biometric log-in will be deactivated for security reasons. In the case, you have to log in once with your password. Then you can reactivate log-in via Face ID or Touch ID in your profile.
Biometric log-in also has to be reactivated in the following cases:
No, this is not possible. The Sanitas Portal and the Sanitas Portal app are connected. However, you can choose to use only the app.
Good to know: in the online version of the Sanitas Portal, you’ll find some functions that aren’t available in the app. For example, you can change your deductible or basic insurance model in the Sanitas Portal.
Yes, as a customer you have one log-in for all areas of the Sanitas Portal app. For example, this also includes “Active”, the Sanitas reward programme for a healthy lifestyle.
The Sanitas Portal app is the central Sanitas app and is designed to help you manage your insurance affairs and provide an overview of all other services offered by Sanitas.
Sanitas customers also have access to the following apps:
If you use the Sanitas Portal on your computer, the language of the respective browser will be applied. You can change the language in the menu on the left.
The Sanitas Portal app automatically adopts the general language settings of your smartphone. Therefore, if you want to change language in the app, you have to change the language setting of your smartphone. If a language is not supported, the app is set to German by default.
Change language setting
Settings → Language & input → Language
Settings → General → Language & Region
No, the “Health” area and related health services are only available in the Sanitas Portal app.
Most functions in the Sanitas Portal app require internet access. However, you can contact the health advisors in offline mode via the app, provided you have a phone connection.
Good to know:
The Sanitas Portal app isn’t a medical product and doesn’t replace medical professionals. The app is designed to simplify your access to healthcare and help you find the right contacts or services for your needs.
You can use the Sanitas Medgate app to get medical advice. Our telemedicine partner Medgate is on hand to offer medical advice around the clock.
You can find the vaccination pass in the Sanitas Portal app under “IDs”. You can create a digital vaccination pass for every family member.
Take a photo of your vaccination record:
In your digital vaccination pass, go to the “Vaccination record” page. Press the photo icon. Take a photo of your vaccination record. The photo will be saved directly in the digital vaccination pass.
Your vaccination record lists which vaccinations you’ve already been given. You can use the vaccine search to find out which illnesses you’re protected against. In the checklist, tick the boxes of all the diseases you’re immunised against.
Update your vaccination pass:
Update the photo of your vaccination record and the checklist whenever you get a new vaccination. If you activate the vaccination reminder function, you’ll receive reminders when you’re due for a vaccination.
No, the digital vaccination pass isn’t intended as a replacement for your paper vaccination record. If you receive new vaccinations, your doctor has to record these on the paper copy of your vaccination record.
The digital vaccination pass is primarily intended as a digital copy of your vaccination record. It gives you an overview of the current status of your vaccinations. What’s more, you’ll receive a reminder when you’re due for a primary vaccination or a booster.
Detailed information on vaccinations and recommended vaccinations can be found on the website of the Federal Office of Public Health.
Sanitas merely provides the infrastructure for data storage. Your vaccination data is not passed on to third parties or used for medical purposes or case assessments, and it cannot be accessed by Sanitas employees.
Scan in your documents quickly and easily using your smartphone camera or upload the document as a PDF directly in the Sanitas Portal.
When you use the Sanitas Portal app, you can collect points in the “Health” area and achieve different levels. Based on the level you reach, you can benefit from reduced health offers.
You can see your points and medals under “My achievements”.
There is some data that you agree to share on accepting the general terms and conditions (app usage data). You can choose which other data you want to share, for example benefits data or data from specific services. To do so, go to “Settings” on the app start page. Here you’ll also find additional information in the terms and conditions.
The app needs access to your location, gallery and camera so you can use the following functions:
The data is only used to make personal recommendations for you. Recommendations are made by the personal assistant Alva.
In many cases you can deactivate data sharing for specific data, so you don’t have to delete the app entirely. You can deactivate the applicable data releases under “Profile”. If you then still want to delete the app, you can ask customer service to delete your account.