1st place in the K-Tipp customer satisfaction survey

21 October 2021
 

Sanitas is the ideal health partner. An annual representative survey conducted by K-Tipp shows that Sanitas has the most satisfied customers in Switzerland. More than 70% of insureds who’ve drawn benefits from Sanitas in the last two years are “very satisfied” with our service.

To offer its customers real added value, Sanitas relies on digital solutions and innovative services. For instance, our customers are able to perform a health check directly in the customer portal if they feel ill or pay their bills quickly and easily via TWINT, Apple Pay or credit card.

Our investments in innovative and digital solutions and customer service are really paying off. The representative K-Tipp survey was conducted by the Link Institute in Lucerne. From 19 July to 30 August 2021, 2,701 people in German-speaking Switzerland and French-speaking Switzerland between the ages of 15 and 79 were contacted by telephone and asked how satisfied they were with the services of their health insurance company. More than 70% of insureds who’ve drawn benefits from Sanitas in the last two years are “very satisfied” with our service.

We’re delighted with this positive result and would like to thank our customers for placing their trust in us.

841’000 satisfied customers

Top ranking

The annual representative survey published by consumer magazine K- Tipp shows that over 65% of Sanitas customers are very happy with the service they receive.

A top spot

Innovative products and transparent customer service: our hard work is paying off, with Sanitas achieving a top ranking in the bonus.ch customer satisfaction survey. 

Podium place

In the latest customer satisfaction survey in 2022 on comparis.ch, our customers have again rated Sanitas as one of the best health insurers in Switzerland.

Sanitas magazine: Spotlight on health-related issues