62% of Sanitas customers said they were “very happy” according to the representative survey by consumer magazine K-Tipp.
21 October 2021
Sanitas is the ideal health partner. An annual representative survey conducted by K-Tipp shows that Sanitas has the most satisfied customers in Switzerland. More than 70% of insureds who’ve drawn benefits from Sanitas in the last two years are “very satisfied” with our service.
To offer its customers real added value, Sanitas relies on digital solutions and innovative services. For instance, our customers are able to perform a health check directly in the customer portal if they feel ill or pay their bills quickly and easily via TWINT, Apple Pay or credit card.
Our investments in innovative and digital solutions and customer service are really paying off. The representative K-Tipp survey was conducted by the Link Institute in Lucerne. From 19 July to 30 August 2021, 2,701 people in German-speaking Switzerland and French-speaking Switzerland between the ages of 15 and 79 were contacted by telephone and asked how satisfied they were with the services of their health insurance company. More than 70% of insureds who’ve drawn benefits from Sanitas in the last two years are “very satisfied” with our service.
We’re delighted with this positive result and would like to thank our customers for placing their trust in us.
Our customers have again rated Sanitas as one of the best health insurers in Switzerland in 2023. This is the result of the latest customer satisfaction survey on comparis.ch.