Company Corporate governance Corporate structure Integrated risk management Compliance Vision and values Partners IT partners Medicine Sales Innovation Sanitas in figures Where to find us Career Vacancies What you can expect Customer Service Mobile sales What we offer Where we work How to start your career Apprentices and HMS interns Trainees and university interns Sponsorship and support Sustainability and climate protection Swiss Climate Foundation Consumption of resources Sustainable investments Sponsorship Sanitas foundation Solidarity in a digital world Sponsorship Foundation office Media & publications Media Media office Press releases Press images External publications News Sanitas newsletter Annual report Sanitas customer magazine Social media

1st place in the K-Tipp customer satisfaction survey

Sanitas is the ideal health partner. An annual representative survey conducted by K-Tipp shows that Sanitas has the most satisfied customers in Switzerland. More than 70% of insureds who’ve drawn benefits from Sanitas in the last two years are “very satisfied” with our service.

To offer its customers real added value, Sanitas relies on digital solutions and innovative services. For instance, our customers are able to perform a health check directly in the customer portal if they feel ill or pay their bills quickly and easily via TWINT, Apple Pay or credit card.

Our investments in innovative and digital solutions and customer service are really paying off. The representative K-Tipp survey was conducted by the Link Institute in Lucerne. From 19 July to 30 August 2021, 2,701 people in German-speaking Switzerland and French-speaking Switzerland between the ages of 15 and 79 were contacted by telephone and asked how satisfied they were with the services of their health insurance company. More than 70% of insureds who’ve drawn benefits from Sanitas in the last two years are “very satisfied” with our service.

We’re delighted with this positive result and would like to thank our customers for placing their trust in us.

841’000 satisfied customers

1st place in K-Tipp survey

Sanitas can boast the most satisfied customers this year according to the survey by the consumer magazine K-Tipp.

Top spot with Bonus

Innovative products and transparent customer service: Our hard work is paying off, with Sanitas coming 1st in the satisfaction survey.

2nd place with comparis

Our customers have named Sanitas as one of the best health insurers in Switzerland again in 2021. This is the result of the latest customer satisfaction survey on

Sanitas magazine: Spotlight on health-related issues