All you need to know online in the Sanitas customer portal

One log-in – many benefits

Once you’ve signed up, you can manage you and your family’s insurance affairs easily online or in the app: 

• Make payments faster
  You can pay your bills quickly and easily by TWINT, credit card or Apple Pay. And you get reminders by email so you don’t forget to pay.
• An overview at all times
  You can see at a glance all your digitally submitted reclaim vouchers, your claims settlements with detailed cost allocation and the current status of your deductible and copayment.
• Manage insurance data more easily
  You can easily find the policy and customer numbers, premiums and the basic and supplementary insurance plans taken out by all family members.
  
• Handy search functions
  Find a new family doctor, suitable alternative medical treatment or the right generic drugs faster.
  
• Complicated invoices made easy
  The invoice translator helps you understand and check complicated medical bills – for greater transparency.

• Check your insurance cover online
  Find out in next to no time whether a specific benefit is covered by your insurance plans.
  
• Ask questions directly
  You can chat with our customer advisors to get fast, straightforward and confidential answers to any questions you may have.
  
• Order documents more easily
  It’s easy to order address labels, a tax statement, an insurance card or confirmation of insurance abroad. They’ll be sent to you in just a few days.
  
• Make changes yourself quickly and easily
  With just a few clicks you can change personal details, payment arrangements or your deductible, you can include or exclude accident cover, change the basic insurance model, and request quotes for changes to supplementary insurance.
  
• Digital accident reports
  You can report an accident without all the paperwork so you can focus entirely on your recovery.