Sanitas customer portal

The Sanitas customer portal offers easy online access to all your insurance affairs, including the latest information on your deductible, premium, policy and statements. You can also contact us via chat if you have any questions.

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How to manage your insurance affairs online

The customer portal helps you manage your health insurance affairs, and those of your family, quickly and easily. You’ll find an overview of all the functions on the homepage. Three key functions can be found at the bottom of the page.

Inbox

If you’ve got a question, send us a portal message:

Your message will automatically reach the right recipient
Messages are encrypted as standard
Email notification when you receive a reply

Documents & invoices

Up-to-date information on the status of your deductible and copayment
All reclaim vouchers submitted in digital format
Claims settlements with status and detailed breakdown of cost allocation
Pay unpaid invoices directly by Twint or credit card
Greater transparency with the invoice translator

Transactions

Payments and transactions in detail
Invoices in PDF format
Pay unpaid invoices directly by Twint or credit card
Change how and when you make payments

Insurance

Policy number and premium overview per family member
Basic insurance and supplementary insurance plans
Change deductible, include/exclude accident cover and change basic insurance model
Request quote for amended supplementary insurance

Persons

Overview of all family members with customer number
Enter or edit personal data for each person

Services

Orders: address labels, tax statement, insurance card, confirmation of insurance for a stay abroad
Changes: personal details, basic insurance, deductible, accident cover, supplementary insurance, method of payment
Search: family doctor, alternative medicine, generics
Cover Check: check whether the cost of a benefit is covered under your insurance

How the Cover Check works

If you want to know, for example, whether Sanitas contributes towards the cost of glasses or a massage, you can use the Cover Check to find out quickly and easily. Enter a search term. The search engine checks automatically whether the benefit is included in your insurance plans.

Three simple steps

Choose a person: If several family members are insured under one policy
Enter a search term: Specify which benefit you want to check
Hits are displayed: How much does Sanitas pay? Under which insurance plans?

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Sanitas Portal app

The customer portal – any time, anywhere

Sanitas Portal app

Customer portal & app

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All you need to know online in the Sanitas customer portal

How to manage your insurance affairs online

How the Cover Check works

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