Sanitas customer portal

The Sanitas customer portal offers easy online access to all your insurance affairs: for example, the latest information on your deductible and copayment, premium, policy and statements.

How to manage your insurance affairs online

The customer portal helps you manage your health insurance affairs, and those of your family, quickly and easily. You’ll find an overview of all the functions on the homepage. Three key functions can be found at the bottom of the page.

Inbox

If you’ve got a question, send us a portal message:

Your message will automatically reach the right recipient
Messages are encrypted as standard
Email notification when you receive a reply

Benefits

Provides up-to-date information on the status of your cost share, claims settlements and reclaim vouchers:

Up-to-date information on the status of your deductible and copayment
Claims settlements with status and detailed breakdown of cost share
Reclaim vouchers you submitted via the customer portal or Sanitas Portal app

Payments

All payments at a glance and the option to change your method of payment:

Payments in detail
Invoices in PDF format
Change how and when you make payments

Insurance

Overview of your premium and the insurance plans you’ve taken out:

Policy number and premium overview per family member
Basic insurance and supplementary insurance plans
Change deductible, include/exclude accident cover and change basic insurance model
Request quote for amended supplementary insurance

Persons

Overview of all family members insured under the same policy:

Overview of all family members with customer number
Enter or edit personal data for each person

Services

Here you can place orders, make changes, search for doctors or generics and check your cover:

Orders: address labels, tax statement, insurance card, confirmation of insurance for a stay abroad
Changes: personal details, basic insurance, deductible, accident cover, supplementary insurance, method of payment
Search: family doctor, alternative medicine, generics
Cover Check: check whether the cost of a benefit is covered under your insurance

How the Cover Check works

If you want to know whether Sanitas contributes towards the cost of glasses or a massage, for example, you can use the Cover Check to find out quickly and easily. Enter a search term. The search engine checks automatically whether the benefit is included in your insurance plans.

Three simple steps