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All you need to know online in the Sanitas customer portal

Sanitas customer portal

The Sanitas customer portal makes it easier to handle your insurance affairs. You can view and scan in documents, check your cover and much more. Online or in the app – you save time and always have an overview.

One log-in – many benefits

Once you’ve signed up, you can manage you and your family’s insurance affairs easily online or in the app: 

  • Make payments faster
    You can pay your bills quickly and easily by TWINT, credit card or Apple Pay. And you get reminders by email so you don’t forget to pay.
  • An overview at all times
    You can see at a glance all your digitally submitted reclaim vouchers, your claims settlements with detailed cost allocation and the current status of your deductible and copayment.
  • Manage insurance data more easily
    You can easily find the policy and customer numbers, premiums and the basic and supplementary insurance plans taken out by all family members.
  • Handy search functions
    Find a new family doctor, suitable alternative medical treatment or the right generic drugs faster.
  • Complicated invoices made easy
    The invoice translator helps you understand and check complicated medical bills – for greater transparency.
  • Check your insurance cover online
    Find out in next to no time whether a specific benefit is covered by your insurance plans.
  • Ask questions directly
    You can chat with our customer advisors to get fast, straightforward and confidential answers to any questions you may have.
  • Order documents more easily
    It’s easy to order address labels, a tax statement, an insurance card or confirmation of insurance abroad. They’ll be sent to you in just a few days.
  • Make changes yourself quickly and easily
    With just a few clicks you can change personal details, payment arrangements or your deductible, you can include or exclude accident cover, change the basic insurance model, and request quotes for changes to supplementary insurance.
  • Digital accident reports
    You can report an accident without all the paperwork so you can focus entirely on your recovery.

Even better: the customer portal as an app

You can also use your log-in details for the Sanitas customer portal to access the Sanitas Portal app. Here you receive valuable support on insurance topics and also on health issues. Simply download the app to take advantage of further benefits, such as the Symptoms Check or a personal health coach.

More about the Sanitas Portal app


Gold and silver for the Portal app

Gold and silver

The “Easy payment” service won gold and silver at the Best of Swiss Web Award Night. In the Portal app, customers can scan in bills with their smartphone and pay easily by TWINT or credit card.

Top of the class

The Bern-based digital agency Unic has published a broad-based series of studies on the digital presence of Swiss health insurance companies. Our customer portal got top scores across the board.