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All you need to know online in the Sanitas customer portal

Sanitas customer portal

The Sanitas customer portal offers easy online access to all your insurance affairs: for example, the latest information on your deductible and copayment, premium, policy and statements.

How to manage your insurance affairs online

The customer portal helps you manage your health insurance affairs, and those of your family, quickly and easily. You’ll find an overview of all the functions on the homepage. Three key functions can be found at the bottom of the page.  


If you’ve got a question, send us a portal message:

  • Your message will automatically reach the right recipient
  • Messages are encrypted as standard
  • Email notification when you receive a reply


Provides up-to-date information on the status of your cost share, claims settlements and reclaim vouchers:

  • Up-to-date information on the status of your deductible and copayment
  • Claims settlements with status and detailed breakdown of cost share
  • Reclaim vouchers you submitted via the customer portal or Sanitas Portal app


All payments at a glance and the option to change your method of payment:

  • Payments in detail
  • Invoices in PDF format
  • Change how and when you make payments


Overview of your premium and the insurance plans you’ve taken out:

  • Policy number and premium overview per family member
  • Basic insurance and supplementary insurance plans
  • Change deductible, include/exclude accident cover and change basic insurance model
  • Request quote for amended supplementary insurance


Overview of all family members insured under the same policy:

  • Overview of all family members with customer number
  • Enter or edit personal data for each person


Here you can place orders, make changes, search for doctors or generics and check your cover:

  • Orders: address labels, tax statement, insurance card, confirmation of insurance for a stay abroad
  • Changes: personal details, basic insurance, deductible, accident cover, supplementary insurance, method of payment
  • Search: family doctor, alternative medicine, generics
  • Cover Check: check whether the cost of a benefit is covered under your insurance

How the Cover Check works

If you want to know, for example, whether Sanitas contributes towards the cost of glasses or a massage, you can use the Cover Check to find out quickly and easily. Enter a search term. The search engine checks automatically whether the benefit is included in your insurance plans.


Three simple steps

  1. Choose a person: If several family members are insured under one policy
  2. Enter a search term: Specify which benefit you want to check
  3. Hits are displayed: How much does Sanitas pay? Under which insurance plans?


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