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Sanitas Portal app: your mobile customer portal

Sanitas Portal app

The Sanitas Portal app allows you to manage your insurance affairs anywhere — even on the move. It offers a whole lot more, too: a scanner for your reclaim vouchers, a digital vaccination pass for the whole family and the Cover Check.

Key benefits of the Sanitas Portal app

The Sanitas Portal app makes your life a lot easier. The various functions help you manage your insurance affairs quickly and easily.

  • Log in with Touch or Face ID
  • Scan in and send documents with the camera on your mobile phone
  • Pay unpaid invoices by Twint or credit card
  • Push notifications when you receive new documents
  • Shake phone to display your insurance card

Your whole family at a glance

  • All insureds on the same policy
  • With customer number and AHV/AVS number
  • Latest information on your deductible and copayment

Benefits and payments at a glance

  • Claims settlements with payment details and PDF
  • Pay unpaid invoices directly by Twint or credit card
  • Submit documents by scan or upload
  • Documents submitted digitally shown with current status

All documents at a glance

  • Inbox with all Sanitas documents
  • Claims settlements and premium invoices
  • Extract for tax at the start of the year
  • Current policy and “Important for you” in October

All your contact options at a glance

  • Call directly from the app
  • Send questions by portal message or messenger
  • Opening hours and location of your Sanitas branch

Quickly find what you’re looking for

  • Generics search: cheaper alternatives to original drugs
  • Doctor locator: search by location and specialist field
  • Hospital locator: hospitals close to you with contact details and route
  • Pharmacy locator: pharmacies close to you with contact details and route

Cover Check

  • What costs does Sanitas cover?
  • Personalised for each family member
  • Checks whether your insurance plans cover a particular benefit
  • Shows under which insurance plan the benefit is covered and the costs covered

Digital vaccination pass

  • Enter vaccinations and never forget a vaccination again
  • Record of vaccinations for the whole family in one place
  • Vaccine search: indicates which diseases a vaccine protects against
  • Vaccination reminder for primary vaccinations according to FOPH

Are you a Compact customer?

You’ll get your money back faster if you use the scan function. You can submit your invoices as you receive them. If you submit your invoices by post, you have to wait until you’ve reached your deductible.

Have you already signed up for the Sanitas customer portal?

Your login details are valid for both the customer portal and the Sanitas Portal app. Simply download the Sanitas Portal app and log in with your customer portal login details. And if you’re not a customer portal user, please sign up. You’ll be sent your login details shortly.

Downloads

Any questions?
FAQs on the Sanitas Portal app
Customer portal & app
Sign up now