Insurance Basic insurance Free choice of doctors Family doctor model HMO model Telemedicine Network model Supplementary hospital insurance plans Hospital private Hospital semiprivate Hospital general Hospital accident private Hospital accident semiprivate Supplementary insurance Jump Classic Family Dental insurances Planning a Family Easy Medical Private Salary Capital Travel & Guest Care What costs does Sanitas cover? Alternative medicine Vision aids | Glasses & contact lenses Cover abroad Fitness & prevention Medicines/drugs Incapacity to work Money-saving tips Save money on health insurance premiums Life events Starting a family Planning a family Pregnancy Baby Maternity services Coming of age Jump in premiums: why? Your own flat My first job Stay abroad Military service Immigrating and emigrating New to Switzerland Cross-border commuters Moving abroad Support in everyday life Fall prevention in old age Assistance in case of illness and accident Contact & help Contact Give us a call Send us a message Where to find us Customer portal & apps Sanitas customer portal Sanitas Portal app Sanitas Active app Sanitas Medgate app Documents & downloads Brochures and product sheets General terms of insurance Supplementary terms Lists Forms for insureds Forms for healthcare providers Search engines Doctor locator Therapist search for alternative medicine Generic drug finder Good to know News Sanitas newsletter Information Important for you 2021 Partner offers Online pharmacies Movu Health offers Switching to Sanitas

Sanitas Portal app: your mobile customer portal

Sanitas Portal app

The Sanitas Portal app allows you to manage your insurance affairs anywhere — even on the move. It offers a whole lot more, too: a scanner for your reclaim vouchers, a digital vaccination pass for the whole family and the Cover Check.

Key benefits of the Sanitas Portal app

The Sanitas Portal app makes your life a lot easier. The various functions help you manage your insurance affairs quickly and easily.

  • Log in with Touch or Face ID
  • Scan in and send documents with the camera on your mobile phone
  • Pay unpaid bills directly using TWINT, credit card or Apple Pay (only possible with Apple devices)
  • Push notifications when you receive new documents
  • Gentle shake to display your insurance card

Your whole family at a glance

  • All insureds on the same policy
  • With customer number and AHV/AVS number
  • Latest information on your deductible and copayment

Benefits and payments at a glance

  • Claims settlements with payment details and PDF
  • Pay unpaid bills directly using TWINT, credit card or Apple Pay (only possible with Apple devices)
  • Submit documents by scan or upload
  • Documents submitted digitally shown with current status
  • Greater transparency with the invoice translator

All documents at a glance

  • Inbox with all Sanitas documents
  • Claims settlements and premium invoices
  • Extract for tax at the start of the year
  • Current policy and “Important for you” in October

All your contact options at a glance

  • Call directly from the app
  • Send questions by portal message or chat
  • Opening hours and location of your Sanitas branch

Quickly find what you’re looking for

  • Generics search: cheaper alternatives to original drugs
  • Doctor locator: search by location and specialist field
  • Hospital locator: hospitals close to you with contact details and route
  • Pharmacy locator: pharmacies close to you with contact details and route

Cover Check

  • What costs does Sanitas cover?
  • Personalised for each family member
  • Checks whether your insurance plans cover a particular benefit
  • Shows under which insurance plan the benefit is covered and the costs covered

Digital vaccination pass

  • Enter vaccinations and never forget a vaccination again
  • Record of vaccinations for the whole family in one place
  • Vaccine search: indicates which diseases a vaccine protects against
  • Vaccination reminder for primary vaccinations according to FOPH

Are you a Compact customer?

You’ll get your money back faster if you use the scan function. You can submit your invoices as you receive them. If you submit your invoices by post, you have to wait until you’ve reached your deductible.

Have you already signed up for the Sanitas customer portal?

Your login details are valid for both the customer portal and the Sanitas Portal app. Simply download the Sanitas Portal app and log in with your customer portal login details. And if you’re not a customer portal user, please sign up. You’ll be sent your login details shortly.

Sign up now


Gold and silver

The “Easy payment” service won gold and silver at the Best of Swiss Web Award Night. In the Portal app, customers can scan in bills with their smartphone and pay easily by TWINT or credit card.


To the winners

Top of the class

The Bern-based digital agency Unic has published a broad-based series of studies on the digital presence of Swiss health insurance companies. Our customer portal got top scores across the board.


To the study