To log in with your email address, only one account can be created per email address. If your email address is already being used, you have different options.
If the email address is for your own account:
If you know your password, you can use it to log in. Otherwise, you have to reset your password. Then you can replace the email address in your profile or you can link the account with your customer number, for example to view your invoices.
If the email address is for the account of a family member:
Log in with the email address in question or ask the family member that manages the account to do so. After logging in, replace the email address in your profile so that you can register again. If you are co-insured, the person with the log-in details for the Sanitas Portal can enable access for you (Profile, Choose person, Enable access)
If you now manage your insurance plans yourself, please contact the Sanitas customer service team.