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FAQs on the Sanitas Portal app

FAQ Portal App

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If you’ve already signed up for the customer portal, your login details are valid for the Sanitas Portal app, too. Log in using your Sanitas customer number and your password.

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Sign up once for both the Sanitas Portal app and the customer portal. You’ll receive your login details by post.

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The Sanitas Portal app has been designed for use on smartphones. The app runs on Android and Apple operating systems. Information on the versions supported can be found in the Apple and Android app stores. Windows smartphones are not compatible.

The Sanitas Portal app automatically adopts the general language settings of your smartphone. Therefore, if you want to change language in the app, you have to change the language setting of your smartphone. If a language is not supported, the app is set to German by default.


Languages supported:

  • German
  • French
  • Italian
  • English


Change language setting


Settings → General → Language & Region


Settings → Language & input → Language

You are probably using an older version of the app. Download the latest version of the app and follow the step-by-step guide.

Open the menu in the Sanitas Portal app. You’ll find the chat under “Communication”. The chat opens when you touch the speech bubble. You can write a message here. You’ll receive a push notification as soon as you receive an answer.


Good to know: you can also send images (JPEG, PNG, TIFF) and PDFs in the chat. Reclaim vouchers have to be sent in using the scanner or by portal message.

Yes, all important phone numbers can be dialled directly in the app from abroad, for example the number of the Sanitas customer service team. Please note that roaming charges may apply.


Good to know:

  1. With the Sanitas Portal app you always have your insurance card to hand. However, you should still take your actual insurance card with you on trips abroad — the magnetic strip contains important information.
  2. The search functions for doctors, pharmacies, hospitals and generics are only available in Switzerland. To be reimbursed for doctors’ and hospital bills from abroad, you have to send the original documents by post.

The app needs access to your location, gallery and camera so you can use the following functions:

  • Scan and send documents
  • Search for doctors, pharmacies and hospitals nearby
  • Use a personal profile picture

If you want to use only the basic functions of the Sanitas Portal app, you can deactivate authorisations (location, gallery, camera) in your smartphone settings. You will still be able to access your premium, current deductible and copayment, invoices and your insurance card in the app.

No, this is not possible. The customer portal and the Sanitas Portal app are connected. However, you can choose to use only the app.


Good to know: the customer portal offers a number of functions not available in the app. For example, in the customer portal you can adjust your deductible or basic insurance model or request a quote.

You can delete scans that haven’t been sent under “Documents”:



Swipe from right to left over the scan request. Then press “Delete”.


Press and hold the chosen scan until the context menu appears. Choose “Delete”.

You’ll find the vaccination pass in the Sanitas Portal app menu. You can create a vaccination pass for every family member.


Take a photo of your vaccination record

In your digital vaccination pass, go to the vaccination record page. Press the photo icon. Take a photo of your vaccination record. The photo will be saved directly in the digital vaccination pass.


Enter vaccinations

Your vaccination record lists which vaccinations you’ve already been given. You can use the vaccine search to find out which illnesses you’re protected against. In the checklist tick the boxes of all the diseases you’re immunised against.


Update your vaccination pass

Update the photo of your vaccination record and the checklist whenever you get a new vaccination. If you activate the vaccination reminder function, you’ll receive reminders when you’re due for a vaccination.

No, the digital vaccination pass isn’t intended as a replacement for your paper vaccination record. If you receive new vaccinations, your doctor is required to record these on the paper copy of your vaccination record.


The digital vaccination pass is primarily intended as a digital copy of your vaccination record. It gives you an overview of the current status of your vaccinations. What’s more, you’ll receive a reminder when you’re due for a primary vaccination or a booster.


Detailed information on vaccinations and recommended vaccinations can be found on the website of the Federal Office of Public Health.

Sanitas merely provides the infrastructure for data storage. Your vaccination data is not passed on to third parties or used for medical purposes or case assessments, and it cannot be accessed by Sanitas employees.