Choose a doctor each time you need treatment


Basic is our standard model for basic insurance with free choice of doctors. You can always choose who you contact when you need medical advice. You can visit your family doctor or go directly to a specialist without a referral. And you can also get free telemedical advice from Medgate at any time.

Key benefits of basic insurance

Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.


For example

  • Treatment with a doctor or specialist throughout Switzerland
  • Hospital treatment in the general ward of your canton of residence
  • Cost share towards emergency treatment worldwide
  • Medicines, laboratory tests or medical aids

Step by step: how Basic works

  1. You make an appointment with a doctor of your choice or go directly to a specialist.
  2. If you want to clarify whether you need to see a doctor, you can get free medical advice from Medgate at any time.
  3. If you need to see a doctor, your doctor or specialist will examine you and discuss any treatment needed.
  4. The doctor will either provide the treatment, prescribe medicines or refer you for an examination.
  5. You can choose whether to follow the recommendation or opt for a different course of treatment.

Take out insurance online now


Medgate is the leading telemedicine provider in Switzerland. If you have the Basic plan for your basic health insurance, Medgate is an additional service that you can use free of charge, for example, if you’re not sure whether you need to see a doctor.

Sanitas Medgate app

The Sanitas Medgate app makes it really easy to get medical advice whenever you need it:

  • Get medical advice: Enter your symptoms and get an immediate recommendation either for a teleconsultation or to go to your family doctor.
  • Make an appointment: choose a date and time up to 48 hours in advance
  • Phone call or video consultation: contact your Medgate doctor by phone or video link
  • Secure connection: send photos, videos or voice messages to Medgate in encrypted form
  • Choose your favourite doctor: set your favourite doctor and select for further treatments

Medgate telemedical advice is available free of charge. Please note that you may be charged for calling the Medgate hotline depending on your telecommunications provider.

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.

Find out more about our insurance plans

Basic insurance
Choose a basic insurance model that meets your needs:
  • Five models for basic insurance
  • Free choice of doctors, telemedicine, family doctor or HMO practice
  • Premium discount of up to 15%
To the models
Supplementary insurance plans
Supplement basic insurance benefits
  • Cover costs that exceed basic insurance
  • Money towards additional treatments such as alternative medicine
  • Contributions towards preventive care such as check-ups
Supplementary insurance
Supplementary hospital insurance plans
Choose a hospital ward
  • General, semiprivate or private
  • Free choice of doctors and hospitals in Switzerland and abroad
  • Greater flexibility thanks to Hospital Upgrade
Hospital insurance