Basic is our standard model for basic insurance with free choice of doctors. You can always choose who you contact when you need medical advice. You can visit your family doctor or go directly to a specialist without a referral. And you can also get free telemedical advice from Medgate at any time.
Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.
Medgate is the leading telemedicine provider in Switzerland. If you have the Basic plan for your basic health insurance, Medgate is an additional service that you can use free of charge, for example, if you’re not sure whether you need to see a doctor.
Sanitas Medgate app
The Sanitas Medgate app makes it really easy to get medical advice whenever you need it:
Medgate telemedical advice is available free of charge. Please note that you may be charged for calling the Medgate hotline depending on your telecommunications provider.
The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.