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In the event of illness and accident

A serious illness or accident can have a profound effect on your life. Depending on your situation, you may choose to focus on your health or reintegrate at work. Whatever option is best for you, our free case management service supports you and helps with coordination between all parties concerned.

Benefits of case management

  • Personalised help and support during the recovery process and reintegration into the workplace 
  • Objective representation of your interests 
  • Consultation and help finding healthcare providers 
  • Coordination between doctors, therapists, home care help, employer and other involved parties
  •  A better chance of recovery 
  • Quicker reintegration into the workplace 
  • Lower health costs

Sanitas case managers

Sanitas has its own team of case managers with a medical background who are available to Sanitas customers free of charge. Our case managers are independent healthcare professionals and are bound by professional confidentiality. They act in your best interests with the aim of improving your health and circumstances.

Your personal case manager will visit you at home or in hospital to help you organise and coordinate your treatment or workplace reintegration following an illness or accident.

Case management – support in the event of illness and accident

The focus is on improving your health. Our experienced case managers provide support and advice in difficult health situations. They deliver individual support and help stabilise your health. 


Your personal case manager will help you with the following

  • Conferring with your doctor
  • Hospital administration 
  • Clarifying treatment options
  • Keeping your family informed 
  • Choosing a rehabilitation clinic 
  • Contacting social security and healthcare agencies 
  • Dealing with other insurance companies 
  • Transport to place of treatment or hospitalisation 
  • Organising Spitex home care 
  • Finding you aids and equipment

Case management for workplace reintegration

The focus is on helping you get back to work. Going back to work after an accident or illness is a very big step. Our experienced case managers support you and provide individual advice every step of the way.


Your personal case manager will help you with the following 

  • Conferring with your doctor
  • Clarifying treatment options
  • Keeping your family informed
  • Coordinating with your employer
  • Clarifying the situation at your workplace
  • Choosing a rehabilitation clinic
  • Contacting social security and healthcare agencies
  • Dealing with other insurance companies
  • Coordinating with hospital departments

Who can take part?

Sanitas customers who have taken out daily benefits or Capital lump-sum benefits insurance can use the case management services free of charge.

How to sign up

All you have to do is complete and submit the registration form. One of our case managers will be in touch to discuss how to proceed.

Any questions? We’ll be glad to help:

Sanitas Case Management
Jägergasse 3
8021 Zürich

044 298 63 00


What costs does Sanitas cover?
Towards medicines
What costs does Sanitas cover?
Towards alternative medicine

Sanitas magazine: Spotlight on health-related issues