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Case management – support during difficult times

Assistance in case of illness and accident

A serious illness or accident can have profound consequences on your life. Depending on the situation, the focus is either on improving your health or helping you reintegrate at work. Our case manager supports you with services that are free of charge.

Our case managers offer the following services:

  • Initial contact and detailed assessment 
  • Evaluation of your needs and outlining the goals 
  • Coordination and organisation of your treatment 
  • Clarification of care-relevant treatment
  • Coordination of all social insurance establishments involved 
  • Support for reintegration at work 
  • First and direct contact at your insurance company for the duration case
  • Regular review of situation and goals
  • Final evaluation and conclusion of the case on mutual agreement

Sanitas case managers

Sanitas case managers are healthcare professionals with proven expertise. They advise you throughout your recovery and help you organise and coordinate your treatment. Our goal is to improve your health situation in the long term. They are subject to professional confidentiality requirements.

How your personal case manager can help: 

  • Consulting doctors
  • Choosing a suitable clinic
  • Help with administration on admission to hospital
  • Checking alternative treatments
  • Informing relatives when desired
  • Organising home care
  • Organising transport between places of treatment or hospitals
  • Coordination with social and/or health services
  • Arranging aids and equipment

Who can use the case management services?

The case management service is available to all customers with a valid insurance policy (health insurance, supplementary insurance, daily benefits and capital insurance). This offer is optional and free of charge.

Areas of expertise of our case managers:

  • Support in the event of illness and accident
  • Support in the event of psychological and psychosomatic illnesses
  • Support with reintegration at work

Take advantage of Sanitas case management

Just complete the registration form below. We’ll be in touch soon to discuss the next steps.

Sign up now

Any questions?

We’ll be happy to advise you.

Sanitas Case Management
Jägergasse 3
8021 Zürich

044 298 63 00


Sanitas magazine: Spotlight on health-related issues