Flexible access to the Medbase network of experts

Medbase MultiAccess

Medbase MultiAccess is our flexible basic insurance model based on partnership. Together with Medbase we offer you a comprehensive network of experts for your health. This way you benefit from top quality at an attractive price.

Maximum flexibility

For health matters you can always turn to one of three points of contact at the location of your choice:

Medbase medical centre

Medical and therapeutic offering at over 50 locations

Telemedicine centre*

Medical advice by phone around the clock: 0848 888 777

Medbase pharmacies

Medical and therapeutic offering at over 45 locations

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With Medbase MultiAccess you save between 13% and 19% on your premium compared to the Basic standard model for basic health insurance.

Key benefits of basic insurance

Anyone who is resident in Switzerland is obliged by law to have basic health insurance. This ensures basic medical care is available to everyone. There are various basic insurance models that differ primarily in terms of who you can turn to when you have medical queries. All basic health insurers cover the same benefits.


For example

  • Treatment with a doctor or specialist throughout Switzerland
  • Hospital treatment in the general ward of your canton of residence
  • Cost share towards emergency treatment worldwide
  • Medicines, laboratory tests or medical aids

Step by step: How Medbase MultiAccess works

  1. You start by choosing a Medbase medical centre to coordinate all the information relating to your treatment. The benefits for you are clear: efficient treatment plans and easy access to the right experts.
  2. If you have questions about your health you’re always free to choose who to contact, regardless of the location: a Medbase medical centre, a Medbase pharmacy or the Medbase telemedicine centre.
  3. Your chosen contact provides initial medical advice for this particular case and draws up a suitable treatment plan with you. The treatment plan is binding.
  4. Your chosen contact ensures that your coordinating medical centre is informed.
  5. Your medical centre coordinates any further measures within the network of experts to ensure your treatment runs smoothly.


In the following cases you can go directly to the relevant provider:

  • Emergencies (notify your coordinating medical centre within 10 days)
  • Gynaecological treatment (including maternity examinations)
  • Dental treatment
  • Paediatric treatment (including vaccinations) for children up to age 6
  • For paediatric treatment from age 6 and for ophthalmic treatment, you can contact any approved paediatrician or ophthalmologist in Switzerland.

Medbase medical centre

Medbase is a holistic health partner with a comprehensive, first-class medical and therapeutic offering. As a Medbase MultiAccess customer, you choose a Medbase medical centre that meets your needs. If necessary, this medical centre coordinates your treatment and provides support throughout the process. Despite this you still have the flexibility to contact another medical centre, the telemedicine centre or a pharmacy with questions about your health.

Find your coordinating medical centre. All the locations specified in our doctor and practice locator offer family medicine.

Telemedicine centre

You can get telemedical advice around the clock from the medical hotline*. This is especially helpful if you’re not sure whether you need to see a doctor or if you have a medical query in the middle of the night.

Good to know: complete telemedicine consultations with medical advice are subject to charge under Medbase MultiAccess. They are billed in the same way as a visit to the doctor under basic insurance. In other words, you cover the costs until you’ve reached your deductible. A “complete” consultation means that the hotline does not refer you to a doctor. On average, you can expect to pay between CHF 30 and CHF 70 for every initial and follow-up consultation (without any emergency surcharges).

Open around the clock, seven days a week.

0848 888 777

* Medbase provides this telemedicine service in cooperation with Medgate.

Medbase pharmacies

With Medbase MultiAccess, you can contact any Medbase pharmacy if you have a medical query. The pharmacists clarify your requirements and decide what to do next. They will consult a doctor if necessary. A key benefit of this model is that you can take advantage of a range of additional features directly in the pharmacies. For example, you can get a second opinion for minor illnesses or, if necessary, consult a doctor directly on the phone from the pharmacy. In some cases, these additional benefits in pharmacies offer a real alternative to going to the doctor.

List of all Medbase pharmacies

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.

Basic insurance
Choose a basic insurance model that meets your needs:
  • Five models for basic insurance
  • Free choice of doctors, telemedicine, family doctor or HMO practice
  • Premium discount of up to 15%
To the models
Supplementary insurance plans
Supplement basic insurance benefits
  • Cover costs that exceed basic insurance
  • Money towards additional treatments such as alternative medicine
  • Contributions towards preventive care such as check-ups
Supplementary insurance
Supplementary hospital insurance plans
Choose a hospital ward
  • General, semiprivate or private
  • Free choice of doctors and hospitals in Switzerland and abroad
  • Greater flexibility thanks to Hospital Upgrade
Hospital insurance