Medbase MultiAccess is our flexible basic insurance model based on partnership. Together with Medbase we offer you a comprehensive network of experts for your health. This way you benefit from top quality at an attractive price.
For health matters you can always turn to one of three points of contact at the location of your choice:
With Medbase MultiAccess you save between
Anyone who is resident in Switzerland is obliged by law to have basic health insurance. This ensures basic medical care is available to everyone. There are various basic insurance models that differ primarily in terms of who you can turn to when you have medical queries. All basic health insurers cover the same benefits.
The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.
Medbase is a holistic health partner with a comprehensive, first-class medical and therapeutic offering. As a Medbase MultiAccess customer, you choose a Medbase medical centre that meets your needs. If necessary, this medical centre coordinates your treatment and provides support throughout the process. Despite this you still have the flexibility to contact another medical centre, the telemedicine centre or a pharmacy with questions about your health.
Find your coordinating medical centre. All the locations specified in our doctor and practice locator offer family medicine.
You can get telemedical advice around the clock from the medical hotline*. This is especially helpful if you’re not sure whether you need to see a doctor or if you have a medical query in the middle of the night.
Good to know: complete telemedicine consultations with medical advice are subject to charge under Medbase MultiAccess. They are billed in the same way as a visit to the doctor under basic insurance. In other words, you cover the costs until you’ve reached your deductible. A “complete” consultation means that the hotline does not refer you to a doctor. On average, you can expect to pay between CHF 30 and CHF 70 for every initial and follow-up consultation (without any emergency surcharges).
Open around the clock, seven days a week.
* Medbase provides this telemedicine service in cooperation with Medgate.
With Medbase MultiAccess, you can contact any Medbase pharmacy if you have a medical query. The pharmacists clarify your requirements and decide what to do next. They will consult a doctor if necessary. A key benefit of this model is that you can take advantage of a range of additional features directly in the pharmacies. For example, you can get a second opinion for minor illnesses or, if necessary, consult a doctor directly on the phone from the pharmacy. In some cases, these additional benefits in pharmacies offer a real alternative to going to the doctor.
In the following cases you can go directly to the relevant provider: