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Flexible access to the Medbase network of experts

Medbase MultiAccess

Medbase MultiAccess is our flexible basic insurance model based on partnership. Together with Medbase we offer you a comprehensive network of experts for your health. If you need medical advice, you can choose from three points of contact.

Medbase medical centre

Medical and therapeutic offering at over 50 locations

Telemedicine centre

Medical advice around the clock
0848 888 777

Medbase pharmacies

Consultation, pharmaceutical and medical offering in over 40 pharmacies

Take out insurance online now

With Medbase MultiAccess you save up to 19% on your premium compared to the Basic standard model for basic health insurance. The earliest possible date for commencement of the insurance is 1 January 2020.

Step by step: How Medbase MultiAccess works

  1. At the start you choose a coordinating Medbase medical centre near you.
  2. You can always choose who to contact in case of medical queries: a Medbase medical centre, a Medbase pharmacy or the telemedicine centre.
  3. Your contact is responsible for the initial medical consultation. You devise a treatment plan together. The treatment plan is binding.
  4. Your contact ensures that your coordinating medical centre is informed.
  5. Your medical centre coordinates any further treatment and provides support throughout the process.

Key benefits of basic insurance

Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.


For example

  • Treatment with a doctor or specialist throughout Switzerland
  • Hospital treatment in the general ward of your canton of residence
  • Cost share towards emergency treatment worldwide
  • Medicines, laboratory tests or medical aids

Overview of benefits

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.

Medbase medical centre

Medbase is a holistic health partner with a comprehensive, first-class medical and therapeutic offering. As a Medbase MultiAccess customer, you choose a Medbase medical centre that meets your needs. If necessary, this medical centre coordinates your treatment and provides support throughout the process. You always have three points of contact for medical queries:

All the locations listed in our doctor and practice search as coordinating medical centres offer family medicine.

Telemedicine centre*

You can get telemedical advice around the clock from the medical hotline. This is helpful, for example, if you’re not sure whether you need to see a doctor or not. Or if you have a medical query in the middle of the night.

An important feature of Medbase MultiAccess: a complete telemedical consultation is subject to charge and is billed under basic insurance in the same way as a doctor’s visit. In other words, you cover the costs until you’ve reached your deductible. A “complete” consultation means that the doctor you are consulting does not refer you to a specialist.

Good to know: telemedical consultations cost less on average than a visit to the doctor.

Around the clock 

0848 888 777

* Medbase provides this telemedicine service in cooperation with Medgate.

Medbase pharmacies

With Medbase MultiAccess, you can contact any Medbase pharmacy if you have a medical query. The pharmacists clarify your requirements and decided what to do next. If necessary, they consult a Medbase doctor.

Additional benefits

  • Vaccinations
  • Second opinion for minor illnesses
  • Advice on medication
  • If necessary, telemedical consultation with a doctor directly at the pharmacy
List of all Medbase pharmacies


You can go directly to any suitable doctor in the following cases:

  • Emergencies (notify your coordinating medical centre within 10 days)
  • Gynaecological treatment (including maternity examinations)
  • Dental treatment
  • Paediatric treatment (including vaccinations) for children up to age 6
  • For paediatric treatment from age 6 and for ophthalmic treatment, you can contact any approved paediatrician or ophthalmologist in Switzerland.