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Medbase MultiAccess

Medbase MultiAccess is our flexible basic insurance model based on partnership. Together with Medbase we offer you a comprehensive network of experts for your health. If you need medical advice, you can choose from three points of contact.

Medbase medical centre

Medical and therapeutic offering at over 50 locations

Telemedicine centre

Medical advice around the clock
0848 888 777

Medbase pharmacies

Consultation, pharmaceutical and medical offering in over 40 pharmacies

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With Medbase MultiAccess you save up to 19% on your premium compared to the Basic standard model for basic health insurance.

Step by step: How Medbase MultiAccess works

  1. At the start you choose a coordinating Medbase medical centre near you.
  2. You can always choose who to contact in case of medical queries: a Medbase medical centre, a Medbase pharmacy or the telemedicine centre.
  3. Your contact is responsible for the initial medical consultation. You devise a treatment plan together. The treatment plan is binding.
  4. Your contact ensures that your coordinating medical centre is informed.
  5. Your medical centre coordinates any further treatment and provides support throughout the process.

Key benefits of basic insurance

Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.


For example

  • Treatment with a doctor or specialist throughout Switzerland
  • Hospital treatment in the general ward of your canton of residence
  • Cost share towards emergency treatment worldwide
  • Medicines, laboratory tests or medical aids

Overview of benefits

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.

Medbase medical centre

Medbase is a holistic health partner with a comprehensive, first-class medical and therapeutic offering. As a Medbase MultiAccess customer, you choose a Medbase medical centre that meets your needs. If necessary, this medical centre coordinates your treatment and provides support throughout the process. You always have three points of contact for medical queries:

All the locations listed in our doctor and practice search as coordinating medical centres offer family medicine.

Telemedicine centre

You can get telemedical advice around the clock from the medical hotline. This is especially helpful if you’re not sure whether you need to see a doctor or if you have a medical query in the middle of the night.

Good to know: complete telemedicine consultations with medical advice are subject to charge under Medbase MultiAccess. They are billed in the same way as a visit to the doctor under basic insurance. In other words, you cover the costs until you’ve reached your deductible. A “complete” consultation means that the hotline does not refer you to a doctor. On average, you can expect to pay between CHF 30 and CHF 70 for every initial and follow-up consultation (without any emergency surcharges).

Open around the clock, seven days a week.

0848 888 777

Medbase pharmacies

With Medbase MultiAccess, you can contact any Medbase pharmacy if you have a medical query. The pharmacists clarify your requirements and decide what to do next. They will consult a doctor if necessary. A key benefit of this model is that you can take advantage of a range of additional features directly in the pharmacies. For example, you can get a second opinion for minor illnesses or, if necessary, consult a doctor directly on the phone from the pharmacy. In some cases, these additional benefits in pharmacies offer a real alternative to going to the doctor.

List of all Medbase pharmacies


You can go directly to any suitable doctor in the following cases:

  • Emergencies (notify your coordinating medical centre within 10 days)
  • Gynaecological treatment (including maternity examinations)
  • Dental treatment
  • Paediatric treatment (including vaccinations) for children up to age 6
  • For paediatric treatment from age 6 and for ophthalmic treatment, you can contact any approved paediatrician or ophthalmologist in Switzerland.