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Free medical advice around the clock


CallMed is the telemedicine model for basic insurance. You always contact Medgate first when you need medical advice. Your Medgate doctor advises you and recommends a course of treatment. For any follow-up treatment, you can choose the doctor or specialist yourself.

Step by step: how CallMed works

  1. Book a consultation in the Sanitas Medgate app.
  2. A Medgate doctor will call you at the chosen time.
  3. Your Medgate doctor advises you by phone or video link and recommends a course of treatment.
  4. If you need to visit a doctor, you can choose the doctor or specialist yourself.
  5. On request, Medgate can make a recommendation and help you coordinate and organise any further course of treatment.
  6. After every consultation, you’ll find a summary of the most important information in the Sanitas Medgate app.

You can, of course, also contact Medgate without using the app. The free hotline is available 24/7, 365 days a year. If you have the Sanitas CallMed plan, simply phone the Medgate number for Sanitas CallMed customers:

0844 124 365

Key benefits of basic insurance

Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.


For example:

  • Treatment with a doctor or specialist throughout Switzerland
  • Hospital treatment in the general ward of your canton of residence
  • Cost share towards emergency treatment worldwide
  • Medicines, laboratory tests or medical aids

Overview of benefits

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.

Take out insurance online now

With CallMed you save 9% on your premium compared to the Basic standard model for basic health insurance.

Free medical advice around the clock


Medgate is the leading telemedicine provider in Switzerland. Medgate comprises a team of over 90 experienced doctors on hand to offer medical advice around the clock. As a CallMed customer, Medgate is always your first point of contact if you need medical advice.

If further treatment is required, you choose which doctor or specialist to visit. It’s important that you update Medgate on the status of your treatment. This helps us to save costs. In return you get a discount on your premium.

You don’t have to contact Medgate in the following cases

  • Emergencies (but you have to inform Medgate within 10 days)
  • Gynaecological check-ups
  • Maternity benefits
  • Vaccinations
  • Dental treatment

Sanitas Medgate app

 The Sanitas Medgate app is your direct link to Medgate, making it really easy to get medical advice whenever you need it.

Key features:

  • Guided symptom entry: record symptoms quickly and precisely
  • Book an appointment: choose a date and time up to 48 hours in advance
  • File transfer: send photos, videos or voice messages to Medgate
  • Phone call or video consultation: contact your Medgate doctor by phone or video link
  • Set your favourite doctor: set your favourite doctor and select for further treatments
  • Digital treatment plan: medical recommendation, duration of treatment, agreed practice or doctor