CallMed: telemedicine model | Sanitas health insurance

CallMed is the telemedicine model for basic insurance. You always contact Medgate first when you need medical advice. Your Medgate doctor advises you and recommends a course of treatment. For any follow-up treatment, you can choose the doctor or specialist yourself.

Key benefits of basic insurance

Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.

For example:

Treatment with a doctor or specialist throughout Switzerland
Hospital treatment in the general ward of your canton of residence
Cost share towards emergency treatment worldwide
Medicines, laboratory tests or medical aids

Step by step: how CallMed works

Enter your symptoms in the Sanitas Medgate app. You'll receive a recommendation immediately: either to have a teleconsultation or go to your family doctor. Or you can call the Medgate hotline on 0844 124 365.
Teleconsultation: Choose a date and time that suits you. A Medgate doctor will call you at the chosen time.
Visit to family doctor: enter your doctor in the Sanitas Medgate app, then you can make an appointment with them as usual.
After the consultation you’ll receive a digital treatment plan which you can access or edit at any time. For example, if the doctor providing treatment refers you to a specialist.
Your Medgate doctor will send medical prescriptions to a pharmacy of your choice.
The Medgate hotline is open around the clock in case of emergency. You’ll be put in touch with a doctor immediately.

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With CallMed you save between 8% and 18% on your premium compared to the Basic standard model for basic health insurance.

Free medical advice around the clock

Medgate

Medgate is the leading telemedicine provider in Switzerland. Medgate comprises a team of over 90 experienced doctors on hand to offer medical advice around the clock. If you have CallMed basic insurance, Medgate is always your first point of contact if you need medical advice.

If further treatment is required, you choose which doctor or specialist to visit. It’s important that you update Medgate on the status of your treatment. This helps us to save costs. In return you get a discount on your premium.

You don’t have to contact Medgate in the following cases

Emergencies (but you have to inform Medgate within 10 days)

Gynaecological check-ups

Maternity benefits

Vaccinations

Dental treatment

Sanitas Medgate app

The Sanitas Medgate app is your direct link to Medgate. It offers useful functions, making it really easy to get medical advice whenever you need it.

Key features:

Get medical advice: Enter your symptoms and get an immediate recommendation either for a teleconsultation or to go to your family doctor.
Make an appointment: choose a date and time up to 48 hours in advance
Phone call or video consultation: contact your Medgate doctor by phone or video link
Secure connection: send photos, videos or voice messages to Medgate in encrypted form
Choose your favourite doctor: set your favourite doctor and select for further treatments
Digital treatment plan: medical recommendation, duration of treatment, agreed practice or doctor

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.