CallMed is the telemedicine model for basic insurance. You always contact Medgate first when you need medical advice. Your Medgate doctor advises you and recommends a course of treatment. For any follow-up treatment, you can choose the doctor or specialist yourself.
You can, of course, also contact Medgate without using the app. The free hotline is available 24/7, 365 days a year. If you have the Sanitas CallMed plan, simply phone the Medgate number for Sanitas CallMed customers:
Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.
The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.
With CallMed you save 9% on your premium compared to the Basic standard model for basic health insurance.
Medgate is the leading telemedicine provider in Switzerland. Medgate comprises a team of over 90 experienced doctors on hand to offer medical advice around the clock. As a CallMed customer, Medgate is always your first point of contact if you need medical advice.
If further treatment is required, you choose which doctor or specialist to visit. It’s important that you update Medgate on the status of your treatment. This helps us to save costs. In return you get a discount on your premium.
The Sanitas Medgate app is your direct link to Medgate, making it really easy to get medical advice whenever you need it.