Telmed
Doctor on your smartphone
Telmed: Medical advice by phone
Get medical advice by phone or video – whenever and wherever you want and with an attractive premium discount.
Key benefits
Who are CallMed and Compact One suitable for?
CallMed and Compact One are ideal for anyone who would like to receive telemedical advice first and thus avoid a visit to the doctor wherever possible. And who wants to save time and money – through lower medical costs and a premium discount.
How TelMed models work
Step 1
Enter your symptoms in the Sanitas Medgate app or contact Medgate by phone on 0844 124 365.
8.1 centimes per minute
Step 2
You receive an immediate recommendation: either for a teleconsultation or to go to your family doctor.
Step 3
Teleconsultation: Choose a date and time that suits you. A Medgate doctor will call you.
Visit to the family doctor: Enter your family doctor in the Sanitas Medgate app and make an appointment with them.
Step 4
Following the teleconsultation, you’ll receive a treatment plan. You can access or adjust this at any time with CallMed. With Compact One, the treatment plan is binding.
In an emergency
In an emergency, call the emergency number 144 or go directly to A&E. In all other cases, contact Medgate as usual.
You don’t have to contact Medgate first in the following cases:
- Emergencies (but you have to inform Medgate within 10 days)
- Gynaecological check-ups
- Maternity benefits
- Vaccinations
- Treatment of children up to age 6
- Dental treatment
High quality of treatment with Medgate
Medgate doctors ask precise questions during the phone conversations. They then make a diagnosis and work with the patient to determine an appropriate course of treatment. State-of-the-art software supports the doctors in making a diagnosis and thus ensures a high quality of treatment.
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Children’s health hotline
If your child suddenly has a temperature of 40 degrees in the middle of the night, instant medical advice is helpful. With Compact insurance, the children’s health hotline provides access to a team of Medgate doctors around the clock. Simply call the Medgate number for Compact customers. Press key 2 for the children’s health hotline.
Overview of benefits
All the basic insurance models offer the same benefits. We reimburse you for the following benefits under the Free Choice of Doctor model after the statutory cost shares (deductible, copayment, hospital cost contribution) have been deducted.
Basic health insurance | |
|---|---|
| Outpatient treatment | Treatment by doctors and chiropractors as well as medically prescribed therapies provided by other medical professionals |
| EU/EFTA (in emergencies) | Treatment as per bilateral agreements on free movement of persons |
| Other countries (in emergencies) | Up to max. of double the costs paid under the tariff for place of residence or place of work |
If administered by medical doctors: acupuncture, anthroposophical medicine, homoeopathy, phytotherapy, Traditional Chinese Medicine (TCM) in accordance with the statutory provisions | |
Medical aids as per list of aids and equipment (MiGeL) | |
Medicines/drugs as per the Department of Health’s list of pharmaceutical specialities. | |
Preventive measures, e.g. well-child check-ups, gynaecological check-ups (every 3 years), specific vaccinations | |
Check-ups by doctors or midwives, CHF 150 for antenatal course, breastfeeding advice | |
Treatment by medical doctors | |
| Up to age 18 | CHF 180.– |
| Spa treatments in Switzerland | CHF 10 per day, max. 21 days, at accredited spas in Switzerland |
| Transport | 50%, max. CHF 500.– |
| Rescue | 50%, max. CHF 5000.– |
| Switzerland | General ward in hospitals on official list, up to tariff for canton of residence |
| EU/EFTA (in emergencies) | Accommodation, nursing care and treatment as per bilateral agreements on the free movement of persons |
| Other countries (in emergencies) | Up to a maximum of double the costs paid under the tariff for the canton of residence |
The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the KVG/HIA, the corresponding ordinances, and the general terms of insurance, the applicable supplementary terms and the current version of the Sanitas lists specified in the supplementary terms.
Downloads
Sanitas Medgate app
- Enter symptoms and get an immediate recommendation
- Send photos, videos or voice messages in encrypted form
- Make an appointment easily
- Access your online treatment plan at any time
Frequently asked questions
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What is Telmed?
Telemedicine, or Telmed for short, offers medical advice without having to see a doctor in person. Customers always call the telemedicine centre first if they have a health problem. After an initial assessment, the centre suggests the next course of treatment, such as a visit to the family doctor.
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Should I make contact by app or phone in the event of illness?
It’s easiest with the Sanitas Medgate app: Enter your symptoms and you’ll automatically be given a recommendation: either for a teleconsultation or to visit your family doctor. You can also use the app to book appointments for a medical consultation with Medgate, which take place by phone or video.
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What happens if I consult a doctor first instead of contacting Medgate?
If you visit your family doctor or a specialist without having called the telemedicine service first, you will receive a reminder. If this happens a second time, you will be transferred to the Basic insurance model.
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How much does telemedical treatment cost?
Teleconsultations as part of Compact One and CallMed are free of charge for insured persons. This also includes issuing prescriptions or certificates of incapacity for work.
Medgate’s telemedical advice is free of charge if it is a recommendation as to what you should do next. You will only incur costs for the subsequent telemedical consultation or visit to your family doctor, which will be charged to your basic insurance. You cover these costs yourself until you’ve reached your chosen deductible.
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Can I choose my family doctor myself?
In the telemedicine models, Medgate is the first point of contact for health issues. If a Medgate doctor then advises you to visit a family doctor or a specialist, you can choose which doctor’s surgery you would like to go to.
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When can I switch from the standard model to the Telmed model?
You can switch basic insurance model with effect from 1 January. Let us know your change request in writing by post. Your signed letter must reach us by the last working day in November (usually 30 November) at the latest.
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Why does the Telmed model cost less than the standard model?
The Telmed model ensures a streamlined process – from the first diagnosis to the completion of treatment. We pass these savings on to you so that you can benefit from a large premium discount. The Telmed model also saves costs in other areas of the healthcare system. Costly visits to the emergency ward are no longer necessary, for example, if Telmed doctors are already looking after and treating people seeking help over the phone or via video chat.
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Why is a range given for the premium discount?
The specified range for the premium discount (Telmed: 7% to 12%) takes the different premium regions into account. How much you save depends on where you live.
Other basic insurance plans
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