Top marks for customer satisfaction

Over 800,000 very happy customers place their trust in Sanitas. As your health partner, we’re always on hand to help customers with health-related matters. Regular top rankings in independent customer satisfaction surveys confirm this.

Best customer portal

We’ve also won several awards for our Sanitas Portal. As a Sanitas customer, you can manage your insurance affairs in the Sanitas Portal in record time – wherever and whenever you want. For example, you can use the integrated scanner to submit your documents directly in the Sanitas Portal app or pay bills by TWINT, credit card or Apple Pay. What’s more, our digital health advisor Alva is always on hand to help and provide useful advice.

To the Sanitas Portal

Over 800,000 satisfied customers

Top ranking

The annual representative survey published by consumer magazine K- Tipp shows that over 65% of Sanitas customers are very happy with the service they receive.

A top spot

Innovative products and transparent customer service: our hard work is paying off, with Sanitas achieving a top ranking in the customer satisfaction survey. 

1st place in Comparis survey

vOur customers have again rated Sanitas as one of the best health insurers in Switzerland in 2023. This is the result of the latest customer satisfaction survey on