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Low-cost basic insurance with digital consultations

Compact One

Compact One is a low-cost basic insurance model with digital consultations. You contact Medgate when you need medical advice. Your Medgate doctor advises you and draws up a personal treatment plan with you. You have an overview of your treatment in the Sanitas Medgate app.

Step by step: it’s simple with Compact One

  1. Book a consultation in the Sanitas Medgate app.
  2. A Medgate doctor will call you at the chosen time.
  3. They provide advice on the phone or by video link and draw up a personal treatment plan with you.
  4. They will tell you what to do or refer you to a specialist.
  5. Your Medgate doctor will send medical prescriptions to a pharmacy of your choice.
  6. After your consultation you can access your digital treatment plan in the Sanitas Medgate app.
  7. This treatment plan is binding. If you want to change the treatment plan, you have to contact Medgate again. Or you can make the changes directly in the Sanitas Medgate app.
  8. The Medgate hotline is open around the clock in case of emergency. You’ll be put in touch with a doctor immediately.

You can, of course, also contact Medgate without using the app. The Medgate doctors are on call around the clock. If you have Sanitas Compact One insurance, simply dial the Medgate number for Sanitas Compact customers:

0844 111 365 

Key benefits of basic insurance 

Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.


For example

  • Treatment with a doctor or specialist throughout Switzerland
  • Hospital treatment in the general ward of your canton of residence
  • Cost share towards emergency treatment worldwide
  • Medicines, laboratory tests or medical aids

Overview of benefits

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.


* Benefits also apply for the alternative models of mandatory basic (KVG/LAMal) health insurance.

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With Compact One you save up to 15% on your premium compared to the Basic standard model for basic health insurance.

Streamlined processes for a low-cost premium


Medgate is the leading telemedicine provider in Switzerland. The Medgate telemedicine centre has more than 90 experienced doctors on call day and night to offer advice by phone or video link. Medgate telemedical advice is available free of charge. You may be charged for calling the Medgate hotline depending on your telecommunications provider.

If you have Compact One insurance, Medgate is your contact for medical advice. The Medgate doctors make time for you and offer professional advice. You will receive any treatment plans, referrals or medical certificates digitally. These streamlined processes help us keep costs down. In return you get a discount on your premium.

You don’t have to contact Medgate in the following cases

  • Emergencies (but you have to inform Medgate within 10 days)
  • Gynaecological check-ups
  • Maternity benefits
  • Treatment of children up to age six
  • Vaccinations
  • Dental treatment

Sanitas Medgate app

The Sanitas Medgate app is your direct link to Medgate, making it really easy to get medical advice whenever you need it.

Key features:

  • Guided symptom entry: record symptoms quickly and precisely
  • Make appointments: choose an appointment up to 48 hours in advance
  • File transfer: send photos, videos or voice messages to Medgate
  • Phone call or video consultation: contact Medgate by phone or video link
  • Set your favourite doctor: set your favourite doctor and select for further treatments
  • Digital treatment plan: medical recommendation, duration of treatment, agreed practice or doctor

Opening hours

Compact customers can call the Sanitas customer service team from Monday to Friday, 9 am to 2 pm. In the Sanitas Portal app or the customer portal you can ask a question at any time via messenger or portal message. We’ll answer as quickly as possible.

Reimbursement of costs for medicines and treatment

Compact customers pay for prescribed medicines purchased at the pharmacy themselves. They then send the documents to Sanitas. We settle the costs and refund the insured amount.

Sending documents

It’s easiest to send in your documents using the Sanitas Portal app or the customer portal. This way, Compact customers can send in their invoices at any time.

If you’d like to send in your documents by post, you have to collect your reclaim vouchers until you reach your deductible. Then you can send all the reclaim vouchers in together. This helps us reduce the administrative workload and cut costs.

Free services for families

Children’s health hotline

If your child suddenly has a temperature of 40 degrees in the middle of the night, you may need instant medical advice. The children’s health hotline is manned by a team of Medgate doctors who provide medical advice around the clock. Simply call the Medgate number for Compact customers. Press key 2 for the children’s health hotline.

0844 111 365

Nanny referral service

If your child is sick and needs care, but you have to work, we’ll find you qualified child care. You pay only for the child care, we cover the referral fee. Simply call the Medgate number for Compact customers. Press key 3 for the nanny referral service

0844 111 365