Compact Basic is our standard model for basic insurance with free choice of doctor. However, you have fewer services compared to the Basic standard model.
Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.
The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.
Compact Basic customers can call the Sanitas customer service team from Monday to Friday, 9 am to 2 pm. In the Sanitas Portal app or the customer portal you can ask a question at any time via messenger or portal message. We’ll answer as quickly as possible.
Compact Basic customers pay for prescribed medicines purchased at the pharmacy themselves. They then send the documents to Sanitas. We settle the costs and refund the insured amount.
Medgate is the leading telemedicine provider in Switzerland. With Compact Basic for basic insurance, Medgate is an additional service that you can use free of charge if you’re not sure whether you need to see a doctor.
The Sanitas Medgate app makes it really easy to get medical advice whenever you need it:
Medgate telemedical advice is available free of charge. Please note that you may be charged for calling the Medgate hotline depending on your telecommunications provider.