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Free choice of doctors, fewer frills

Compact Basic

Compact Basic is our standard model for basic insurance with free choice of doctor. However, you have fewer services compared to the Basic standard model.  

Step by step: how Compact Basic works

  1. You make an appointment with a doctor of your choice or go directly to a specialist.
  2. If you want to clarify whether you need to see a doctor, you can get free medical advice from Medgate at any time.
  3. If you need to see a doctor, your doctor or specialist will examine you and discuss any treatment needed.
  4. The doctor will either provide the treatment, prescribe medicines or refer you for an examination.
  5. You can choose whether to follow the recommendation or opt for a different course of treatment.

Key benefits of basic insurance

Anyone who is resident in Switzerland is obliged by law to have basic health insurance in order to ensure basic medical care for all. All health insurers cover the same benefits under basic insurance.


For example

  • Treatment with a doctor or specialist throughout Switzerland
  • Hospital treatment in the general ward of your canton of residence
  • Cost share towards emergency treatment worldwide
  • Medicines, laboratory tests or medical aids

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Overview of benefits

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas.

Opening hours

Compact Basic customers can call the Sanitas customer service team from Monday to Friday, 9 am to 2 pm. In the Sanitas Portal app or the customer portal you can ask a question at any time via chat or portal message. We’ll answer as quickly as possible.

Reimbursement for medicines

Compact Basic customers pay for prescribed medicines purchased at the pharmacy themselves. They then send the documents to Sanitas. We settle the costs and refund the insured amount.


Medgate is the leading telemedicine centre in Switzerland. If you have the Compact Basic plan for basic insurance, Medgate is an additional service that you can use free of charge, for example, if you’re not sure whether you need to see a doctor.


Sanitas Medgate app

The Sanitas Medgate app makes it really easy to getmedical advice whenever you need it:

  • Get medical advice: Enter your symptomsand get an immediate recommendationeither for a teleconsultation or to go toyour family doctor.
  • Make an appointment: choose a date andtime up to 48 hours in advance
  • Phone call or video consultation: contactyour Medgate doctor by phone or videolink
  • Secure connection: send photos, videos orvoice messages to Medgate in encryptedform
  • Choose your favourite doctor: set yourfavourite doctor and select for furthertreatments

Medgate telemedical advice is available free ofcharge. Please note that you may be charged forcalling the Medgate hotline depending on yourtelecommunications provider.